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National Learning and Development Specialist

3 months ago

Knoxville, United States Cellular Sales Full time

Cellular Sales:

National Learning and Development Specialist

Reports to National Training Manager

JOB DESCRIPTION

Summary/Objective

As a Specialist, youll work in conjunction with teams across the organization to create and design content ranging from leadership and development to operations and compliance, ultimately helping each region move toward its desired goals. Great technological acumen, an eye for design, and high organizational skills are a must for this role

Essential Functions

  1. Designs, develops, and delivers engaging training and curricula using appropriate learning methodology including e-learning.
  2. Works with Subject Matter Experts (SMEs) to develop and maintain content
  3. Markets development resources and communicates programs and curriculum to key stakeholders
  4. Provides reporting on employee recognition programs
  5. Regularly reviews metrics and proactively seeks out new and improved techniques for innovation and engagement
  6. Communicates ideas effectively, verbally and in writing, to a wide range of audiences

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

  • Attention to Detail: Taking responsibility for a thorough and detailed method of working.
  • Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
  • Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This role is a hybrid role, meaning that it requires you work a minimum of one shift in-store per week. The rest of the time would be traditional office expectations.

Physical Demands

Must be able to perform repetitious hand/eye movement. Must be able to sit for long periods, must be able to stand for long periods, must be able to lift up to 15 lbs. Must have reliable transportation.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work (while not on-shift) are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel

0 10%

Required Education and Experience

  1. High School diploma or GED
  2. Proficiency in Microsoft Office Suite

Preferred Education and Experience

  1. Bachelors degree or equivalent post-secondary degree in a related field
  2. Instructional design/development
  3. 2+ years gamification and/or e-learning experience
  4. Proficiency in Microsoft Office Suite
  5. Proficiency in Adobe programs
  6. Sales Experience with Cellular Sales

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

  1. Facilitation Abilities

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.