![Syntricate Technologies](https://media.trabajo.org/img/noimg.jpg)
Customer Service Equipment Finance Relationship Specialist
2 months ago
onsite role
Job Description:
The Relationship Specialist position will work in our Call Center supporting our Equipment Finance Operations function. The successful candidate will be responsible to perform a full range of Customer Service activities including Collections, End of Lease and Premier accounts servicing. The Relationship Specialist is also responsible for finding solutions and providing outstanding customer experience to our partners/vendors and customers.
Position Summary:
Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times.
Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections.
Responds promptly and accurately to customer inquiries and process a variety of customer requests within different levels of complexity. Including account reconciliation, account updates, document requests, invoices, buyout quotes, web portal troubleshooting, etc.
Performs day-to-day activities that ensure effective account management and demonstrates ability to successfully collect on delinquent accounts.
Establishes strong working relationships with Vendors, Sales, Originations, Operations and Finance departments to find best solutions and anticipate customer needs.
Follows proper Complaint Process when assisting customers with escalated concerns to resolve account or service issues. Focusing on determining the root cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure timely resolution and to provide the best customer experience.
Follows established policies, procedures and guidelines to protect both our clients and the CIT Bank.
Meets Quality Assurance Requirements and other key performance metrics.
Education:
BS/BA degree preferred
Experience:
1-3 years customer service, customer support or inside sales. Financial Services/Banking experience preferred
Knowledge/Skills and Abilities:
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment.
Careful attention to details and excellent time management skills.
Proficiency in basic computer skills- Advanced Excel knowledge preferable.
Intellectually curious about our business, our clients and focused on finding the best solutions.
Excellent negotiation and analytical skills - Sales or Customer Service experience preferred
Ability to work effectively both independently and as a team member.
Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone.
Ability and willingness to work a flexible schedule/overtime, as needed.
Ability to take constructive feedback and implement training concepts into your ongoing development.
#J-18808-Ljbffr
We have other current jobs related to this field that you can find below
-
Store Customer Service Specialist
3 weeks ago
Tampa, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Store Customer Service Specialist
2 weeks ago
Tampa, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Store Customer Service Specialist
2 days ago
Tampa, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Tampa, United States Tampa General Hospital Full timeJob Description - Finance & Revenue Cycle Program Specialist - USFTGP (240001AX) Job Description Finance & Revenue Cycle Program Specialist - USFTGP - ( 240001AX ) Description This position reports directly to the VP of Finance and the Sr. Director of Revenue Cycle Operations at USF Tampa General Physicians (USFTGP) in a role that has several distinct...
-
First Impression Specialist
1 month ago
Tampa, United States Home Service Heroes Full timeJob DescriptionJob DescriptionHome Service Heroes in Tampa, FL is looking to hire a full-time or part-time (D1) First Impression Specialist / Customer Service Representative to act as the first line of contact for our clients and provide an impeccable first impression. Are you service-oriented? Do you want to work for a highly respected and stable company?...
-
First Impression Specialist
1 month ago
Tampa, United States Home Service Heroes Full timeHome Service Heroes in Tampa, FL is looking to hire a full-time or part-time (D1) First Impression Specialist / Customer Service Representative to act as the first line of contact for our clients and provide an impeccable first impression. Are you service-oriented? Do you want to work for a highly respected and stable company? Are you looking for a...
-
Association Services Relationship Manager
3 weeks ago
Tampa, United States Linscomb & Williams Full timeAssociation Services Relationship Manager Job Category: Retail Bank Support Requisition Number: ASSOC002264 Posted: July 23, 2024 Employment Type: Full-Time Locations Showing 1 location This role is critical in driving the success of our HOA Banking Division through effective relationship management, business development, and meeting financial targets. How...
-
Entry Level Customer Service Specialist
1 month ago
Tampa, United States PLP Albuquerque Full timeHMG Pest Solutions is excited to announce our expansion into the Pest Control world! We are proud to be partnering with a national Pest Control leader and remain committed to providing a customer-focused experience that delivers accessible pest control solutions in a simple, convenient manner. Now more than ever, we are dedicated to providing consumers with...
-
Customer Service Specialist
3 months ago
Tampa, United States NCO Ent. Full timeThe Customer Service Specialist will focus on driving best practices in the areas of customer service, support, sales, marketing, and other key team business duties. Additionally, this individual will focus on helping the organization's development providing customer care to each customer in a personal and individualized manner. This Customer Service...
-
Entry Level Customer Service Specialist
3 weeks ago
Tampa, United States PLP Albuquerque Full timeJob DescriptionJob DescriptionHMG Pest Solutions is excited to announce our expansion into the Pest Control world! We are proud to be partnering with a national Pest Control leader and remain committed to providing a customer-focused experience that delivers accessible pest control solutions in a simple, convenient manner. Now more than ever, we are...
-
Entry Level Customer Service Specialist
2 weeks ago
Tampa, United States PLP Albuquerque Full timeJob DescriptionJob DescriptionHMG Pest Solutions is excited to announce our expansion into the Pest Control world! We are proud to be partnering with a national Pest Control leader and remain committed to providing a customer-focused experience that delivers accessible pest control solutions in a simple, convenient manner. Now more than ever, we are...
-
Entry Level Customer Service Specialist
2 months ago
Tampa, United States PLP Albuquerque Full timeJob DescriptionJob DescriptionHMG Pest Solutions is excited to announce our expansion into the Pest Control world! We are proud to be partnering with a national Pest Control leader and remain committed to providing a customer-focused experience that delivers accessible pest control solutions in a simple, convenient manner. Now more than ever, we are...
-
Entry Level Customer Service Specialist
4 weeks ago
Tampa, United States PLP Albuquerque Full timeJob DescriptionJob DescriptionHMG Pest Solutions is excited to announce our expansion into the Pest Control world! We are proud to be partnering with a national Pest Control leader and remain committed to providing a customer-focused experience that delivers accessible pest control solutions in a simple, convenient manner. Now more than ever, we are...
-
Entry Level Customer Service Specialist
2 days ago
Tampa, United States PLP Albuquerque Full timeJob DescriptionJob DescriptionHMG Pest Solutions is excited to announce our expansion into the Pest Control world! We are proud to be partnering with a national Pest Control leader and remain committed to providing a customer-focused experience that delivers accessible pest control solutions in a simple, convenient manner. Now more than ever, we are...
-
Customer Service Specialist
4 weeks ago
Tampa, United States CW Business Development Full timeJob DescriptionJob DescriptionThe Customer Service Specialist will focus on driving best practices in the areas of customer service, support, sales, marketing, and other key team business duties. Additionally, this individual will focus on helping the organization’s development providing customer care to each customer in a personal and individualized...
-
Customer Experience Specialist
3 months ago
Tampa, United States Cottonwoodres Full timeCustomer Experience Specialist (Leasing/Customer Service) Hiring Immediately! Part Time Customer Experience Specialist at the Marq at Highland Park in Tampa, FL! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect...
-
Customer Success Specialist
1 month ago
Tampa, United States REXEL INC Full timeThe position of Customer Success Specialist will be based out of our Tampa, FL Location! Summary The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual Recurring Revenue. Will utilize data derived from normal business activities, customer support/service interactions and contracts, and other datasets to gain insights into...
-
VP Retail Finance
17 hours ago
Tampa, United States MSI Recruiting Full timeSummaryActive member of the leadership team. Develop and manage strategic relationships with banks, finance institutions and leasing organizations. Leverage those relationships and partner with VPs of Sales to improve credit availability to customers, increase sales volumes, improve margins/economics for our company and grow our business. Oversee, coordinate...
-
VP Retail Finance
11 hours ago
Tampa, United States MSI Recruiting Full timeSummaryActive member of the leadership team. Develop and manage strategic relationships with banks, finance institutions and leasing organizations. Leverage those relationships and partner with VPs of Sales to improve credit availability to customers, increase sales volumes, improve margins/economics for our company and grow our business. Oversee, coordinate...
-
Customer Experience Specialist
2 months ago
Tampa, United States Cottonwood Residential Full timeHiring Immediately! Part Time Customer Experience Specialist at the Marq at Highland Park in Tampa, FL! Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly...