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Asheville, United States McKibbon Hospitality Full time

What Makes a McKibbon Front Desk Agent/Crew Member?

The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.

A Day in the Life:

  • You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
  • You will maintain positive guest relations at all times.
  • You will resolve guest complaints and ensure guest satisfaction.
  • You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • You will process all guest check-ins, and verify registration information with the guest.
  • You will handle overbooked or 'walked' guests.
  • You will accept and record wake-up call requests.
  • You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • You will resolve discrepancies on the room status report with housekeeping.
  • You will train with and learn Food and Beverage operations
  • You will promote house drinks and food utilizing suggestive selling skills whenever possible to maximize revenues
  • You will prepare beverages and food requested by customers or servers according to standing operating procedures
  • You will have complete knowledge of the menus, including preparation time, approximate portion size and serving procedures
  • You will follow alcohol awareness training process to monitor guest behavior and guest alcohol consumption
Requirements:
  • Previous experience working as a front desk agent or in a similar role
  • A high school diploma or equivalent vocational training certificate
  • Experience working at a hotel establishment (highly desired)
  • Proficiency with computers
  • Basic math skills
  • The ability to provide excellent customer service and maintain a professional demeanor at all times
  • The ability to input and access information in the property management system and/or points-of-sale system
  • Knowledge of Drink Preparation
Ideal Skills & Qualities:
  • Great verbal and written communication skills
  • The ability to create a fun and supportive working environment
Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. Our benefits package covers:

Physical & Mental Wellness:
  • Full Time Associates:
  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance
  • Short- and long-term disability
  • Paid time off and holidays
  • Wellbeats APP to support physical and mental wellness
Financial & Occupational Wellness:
  • Competitive Compensation with incentives
  • Associate referral program
  • Brand and company training classes, workshops and conferences for career growth and development
  • Full Time Associates:
  • 401K Savings Plan with matching funds
  • Tuition reimbursement
Personal Wellness:
  • Fundraising matching funds program
  • Volunteer opportunities
  • 24/7 chaplain services
  • Exclusive hotel rate discounts