Current jobs related to Village Hotel Front Desk Agent - Asheville - The Biltmore Company

  • Front Desk Agent

    1 month ago

    Asheville, North Carolina, United States Hotel Resource Full time

    {"title": "Front Desk Agent", "description": "We are seeking a Front Desk Agent to join our team at Hotel Resource. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. Your responsibilities will include checking in and out guests, handling room...

  • Front Desk Supervisor

    5 days ago

    Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full time

    Job DescriptionRaines Co. is seeking a skilled Front Desk Supervisor to join our team at The Foundry Hotel Asheville, Curio Collection.This role is responsible for assisting and guiding the front office staff through their daily duties and responsibilities.We offer a competitive benefits package, including medical, dental, and vision coverage, as well as a...

  • Front Desk Supervisor

    4 weeks ago

    Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full time

    Front Desk Supervisor Job DescriptionRaines Co. - Your Future is NowPosition Summary:The Front Desk Supervisor plays a vital role in ensuring exceptional customer care and a seamless guest experience at our hotel. As a key member of our front office team, you will be responsible for supervising daily shift processes, training and directing front desk staff,...

  • Front Desk Supervisor

    3 months ago

    Asheville, United States The Foundry Hotel Asheville, Curio Collection Full time

    Raines Co. - Your Future is NowPosition Summary: The Front Desk Supervisor (MOD) assists and guides the front office staff through their daily duties and responsibilities. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized...

  • Front Desk Agent

    4 weeks ago

    Asheville, United States Omni Hotels Full time

    Location: Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf...

  • Front Desk Agent

    3 months ago

    Asheville, United States Omni Hotels Full time

    Location: Grove Park Inn The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf...

  • Front Desk Representative

    3 weeks ago

    Asheville, North Carolina, United States Omni Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Omni Grove Park Inn. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Responsibilities:Guest Check-In/Check-Out: Process guest...

  • Front Desk Supervisor

    3 weeks ago

    Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full time

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Foundry Hotel Asheville, Curio Collection. As a Front Desk Supervisor, you will be responsible for ensuring exceptional customer service and ensuring the smooth operation of the front desk.Key Responsibilities:Provide outstanding...

  • Front Desk Supervisor

    2 weeks ago

    Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full time

    Front Desk SupervisorRaines Co. is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key Responsibilities:Supervise and train front desk staff to ensure excellent customer service and...

  • Front Desk Representative

    1 month ago

    Asheville, North Carolina, United States Omni Hotels Full time

    Front Desk Agent Job DescriptionAt Omni Grove Park Inn, we are seeking a skilled and friendly Front Desk Agent to provide exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay with us.Key Responsibilities:Process guest check-ins and check-outs efficiently and...

  • Front Desk Supervisor

    1 month ago

    Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full time

    Front Desk SupervisorRaines Co. is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key Responsibilities:Supervise and train front desk staff to ensure excellent customer service and...

  • Front Desk Associate

    1 month ago

    Asheville, North Carolina, United States Biltmore Full time

    Job Title: Front Desk AgentAt Biltmore, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Responsibilities:Provide warm and welcoming check-in and check-out experiences for...

  • Inn Overnight Front Desk Agent

    4 weeks ago

    Asheville, United States The Biltmore Company Full time

    1. Handles daily check-ins and check-outs in a timely manner .. Knowledge of all upcoming group resumes, incoming and outgoing groups and VI - Ps .. Knowledge of all outlets on the estate and general information on the area .. Complete nightly sys Front Desk, Agent, Overnight, Hotel

  • Front Desk Supervisor

    2 weeks ago

    Asheville, North Carolina, United States The Foundry Hotel Asheville, Curio Collection Full time

    Front Desk SupervisorRaines Co. is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide outstanding customer service and ensure a high level of guest...

  • Front Desk Supervisor

    4 weeks ago

    Asheville, United States Raines Inc Full time

    Raines Co. - Your Future is Now Position Summary: The Front Desk Supervisor (MOD) assists and guides the front office staff through their daily duties and responsibilities. We offer: Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture...

  • Inn Front Desk Supervisor

    4 weeks ago

    Asheville, North Carolina, United States The Biltmore Company Full time

    **Job Summary**The Biltmore Company is seeking a highly motivated and customer-focused Inn Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of accuracy and attention to...

  • Front Desk Supervisor

    1 month ago

    Asheville, North Carolina, United States Biltmore Farms, LLC Full time

    Front Desk Supervisor Job DescriptionBiltmore Farms, LLC is seeking a skilled Front Desk Supervisor to join our team at one of our hotels. As a Front Desk Supervisor, you will be responsible for ensuring the smooth and efficient operation of the front desk during your assigned shift.Key Responsibilities:Supervise front desk staff to ensure excellent guest...

  • Front Desk Supervisor

    2 weeks ago

    Asheville, North Carolina, United States Biltmore Farms, LLC Full time

    Job Title: Front Desk SupervisorAt Biltmore Farms, LLC, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth and efficient operation of our hotel during your assigned shift.Key Responsibilities:Supervise front desk staff to ensure...

  • Front Desk Supervisor

    3 weeks ago

    Asheville, North Carolina, United States Raines Inc Full time

    Front Desk Supervisor Job DescriptionRaines Inc is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key Responsibilities:Supervise and train front desk staff to ensure excellent customer service and...

  • Front Desk Supervisor Position

    1 week ago

    Asheville, North Carolina, United States Biltmore Farms, LLC Full time

    Front Desk Supervisor Job DescriptionAt Biltmore Farms, LLC, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for ensuring the smooth and efficient operation of the front desk during your assigned shift. This includes creating and communicating the daily sales strategy...

Village Hotel Front Desk Agent

3 months ago

Asheville, United States The Biltmore Company Full time

** Village Hotel Front Desk Agent - Flex**

**Job Category****:** Lodging **Requisition Number****:** VILLA07154 Showing 1 location **Job Details**

**Description**

The Village Hotel Front Desk Agent will provide exceptional service to the guest, always conveying a warm and friendly smile, and ensuring a world class experience. Courteously and efficiently handling guest arrivals/departures as well as other estate ticketing and reservation needs, Front Desk Agents will proactively provide our guests with personal service and attention that exceeds their expectations, creates one-of-a-kind memories, and that allow guest to enjoy all that Biltmore has to offer. Agent will also assist guests with reservations for specialty tours, activities, dining, etc., and will serve as a resource for questions and inquiries about Biltmore and the Asheville area. Agent will also provide general support and assistance to the department, leadership, and company.

**This position covers both 1st and 2nd shifts ranging from 7AM - 11PM. Weekend and holiday availability is required.**

**Requirements:**

1. High school diploma required. Additional training and/or certification(s) preferred.

2. At least one (1) year of guest service experience. Ideal candidate will have had one year prior experience in an attraction/hotel/resort setting.

4. Outstanding interpersonal and written/verbal communications skills; ability to listen, interact, and suggestively sell strongly preferred.

5. Proficiency in Microsoft Office; must be able to quickly learn Biltmore's products, systems, and protocols. Knowledge of Asheville/WNC preferred.

6. Excellent organizational, time management, decision-making and planning skills; attention to detail with a focus on quality and service.

7. Proactive, takes initiative, and exercises good judgment; can creatively problem solve and troubleshoot.

8. Represents Biltmore professionally in a manner consistent with standards at all times.

**Physical Requirements:**

1. The incumbent should be able to stand continuously for 8 hours.

2. Should be able to lift up to 35 pounds occasionally.

3. Incumbent must be able to communicate clearly.

**Essential Job Duties:**

1. Handles daily check-ins and check-outs in a timely manner.

2. Knowledge of all upcoming group resumes, incoming and outgoing groups and VIPs.

3. Knowledge of all outlets on the estate and general information on the area.

4. Handle post check-in telephone calls to assure guests expectations have been met.

5. Maintain and file registration cards in the in-house and arrivals bucket.

6. Input information into PMS and maintain guest records accurately, paying close attention to details, notes and comments.

7. Operate the Ving card room key program.

8. Handle guest ticketing and reservations requests; suggestively sells as appropriate.

9. Assist with the pre-registering and pre-keying of group arrivals.

10. Pre print guest tickets and file correctly with arriving guests.

11. Handle end of day reports per shift.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**:**

**Education**

**Experience**

**Required**

**1 year:** Related guest service experience; preferably in a hotel/resort.

**Licenses & Certifications**