Help Desk Technician II

7 days ago


Salem, Oregon, United States HexaQuEST Global, Inc. Full time

Job Description:

Candidate Must Be Local to Oregon

We are seeking a skilled Help Desk Technician II to join our team at HexaQuEST Global, Inc. The ideal candidate will be responsible for assisting end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.

Key Responsibilities:

  • Assist end users in resolving hardware and software issues
  • Diagnose problems and perform troubleshooting activities
  • Document, track and monitor problems to facilitate timely resolution
  • Work under immediate supervision

Requirements:

  • Associate's degree in a related area
  • At least 3 years or equivalent experience in the field or in a related area

Additional Helpdesk related duties as directed by Supervisor.



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