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Care Coordinator
2 months ago
Job DetailsJob LocationPalm Beach - Wellington - Wellington, FLEducation Level4 Year DegreeJob ShiftDayJob CategoryOperationsDescription"Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness."Job SummaryThe Care Coordinator will ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly, and multitasking effectively. The Care Coordinator will work with Sanitas policies and procedures to be the point of contact between the health insurance carrier or hospital and Sanitas facilities. The Care Coordinator plays an important role in customer service inside and outside the facility, as well as clinical data analysis to understand the reason behind the patient utilization of healthcare services. In addition to responsibilities within a single facility, this role often extends to cover multiple centers. Essential Job FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly.Evaluate outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.Engage and attract patients, solve problems and work as a team with the rest of the staff to provide the best customer service possible.Maintain a patient care database by entering new information as it becomes available; verify findings and reports; back up data. Ensure compliance with healthcare regulations and standards.Orient and educate patients and their families by meeting them. Explain the role of the patient care coordinator and initiate the care plan.Provide educational information in conjunction with direct care providers related to their health conditions treatments, procedures, medications reconciliation, available resources. and continuing care requirements.Develop interdisciplinary care plans and other case management tools by participating in meetings.Coordinate information and care requirements with other care providers resolving issues.Encourage Participation, creating an environment where all participants feel comfortable expressing their thoughts. Encourage open dialogue and active participation.QualificationsSupervisory ResponsibilitiesThis position has no supervisory responsibilitiesRequired EducationHigh school graduate or equivalent.Required Experience3-5 years' experience in clinical or community resource settings.This position requires a clinical background.Required Licenses and CertificationsMedical Assistant LicenseRequired Knowledge, Skills, and AbilitiesEvidence of essential leadership, communication, education, and counseling skills.Proficiency in communication technologies (email, cell phone, etc.).Highly organized with the ability to keep accurate notes and records.Proficiency in medical terminology.Clinical Case Evaluation.Patient and customer management.Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience. Preferred QualificationsExperience with health IT systems and reports is desirable.Local knowledge about and connections to community health care and social welfare resources are desirable.Advanced knowledge of Excel, and EHR preferred.Financial ResponsibilitiesNone of the above - This position does not currently handle physical money or negotiate contractsN/ABudget ResponsibilitiesThis position does not currently have Budget ResponsibilityN/ALanguagesEnglishAdvancedSpanishPreferredCreolePreferredTravelRequiredRequired to visit the assigned centers, further emphasizing their commitment to maintaining a unified and patient-centric approach across various locations.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.Environmental ConditionsInside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.Physical/Environmental ActivitiesPlease indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren't essential to job performance.Working ConditionNot RequiredOccasionally (1-33%)Frequently(34-66%)Constantly(67-100%)Must be able to travel to multiple locations for work (i.e.travel to attend meetings, events, conferences).XMay be exposed to outdoor weather conditions of cold,heat, wet, and humidity.XMay be exposed to outdoor or warehouse conditions of loudnoises, vibration, fumes, dust, odors, and mists.XMust be able to ascend and descend ladders, stairs, or other equipment.XSubject to exposure to hazardous material.XWe are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.
