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Client Service Representative
2 months ago
Client Service Representative
We are seeking a
full-time
Veterinary Client Service Representative to join our team at
VCA Bay Park Animal Hospital . Previous veterinary experience is a plus but not required, willing to train the right person.
Schedule:
5 /8’s. Hospital is open 6 days a week, Monday-Friday 8am-6pm & Saturday 9am-4pm. Saturday shift is required.
Compensation:
The pay range for this position is $18-21/ hour. Compensation is negotiable based on education, experience, and other relevant credentials.
The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Maintaining financial reports
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and moreThe information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
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