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Customer Service

3 months ago

Livermore, United States ICONMA Full time
Customer Service

Location: Livermore, CA/ Orlando, FL
Duration: 5 months

Description:
0-3 years experience required.
Takes inbound or places outbound calls to provide information to customers.
Utilizes a database to retrieve customer or company information.
Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
Can organize and handle calls with speed and accuracy.
Can work with complex computer applications and resource materials.
Can use multiple operating environments (Windows, DOS, Mainframe).
Previous experience may be required.

The Opportunity:
This position works out of our Livermore, CA location in the Client, Acelis Connected Health business.
Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges.

Responsiblities:
Maintain a customer base in the Remote Patient Monitoring platform.
ccountable for VW enrollment calls and equipment training / set up.
ccountable for Compliance follow up.
Conduct customer monthly calls
Place supply and Equipment orders
Follow up with Vendors as necessary.
bility to work reports and follow through on orders placed.
Ordering, Shipping, Confirmation of Delivery and RMA if needed.
Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
Resolve or report any problems that may occur.
ssist with implementation of workflow productivity improvements.
Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
Understand and adhere to all business processes and procedures.
Maintain a culture of accountability.
dhere to the department metric standards set by your supervisor or manager.

Basic Qualifications:
Minimum of One year of Customer Service experience
MS Office knowledge
bility to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications:
ssociate degree or equivalent work history
Some data processing experience preferred.
Spanish Speaking Preferred but not required.
Previous experience/knowledge with Apple products is also helpful in this role.

Competencies:
Excellent interpersonal and phone etiquette skills
Detail & Team Oriented
Professional communication Skills
Excellent Time Management Skills
bility to multitask

ssignment Synopsis:
Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.
This role is a Customer Service role as well and includes some technical support on equipment.
Knowledge of Apple products is a plus.