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Senior Operations/Branch Manager
3 months ago
** Senior Operations/Branch Manager - Customs Brokerage**
**Job Category****:** Operations
**Requisition Number****:** SENIO021759
Showing 1 location
**Job Details**
**Description**
**Summary:**
The Operations Manager
Customs Brokerage is responsible for directing the operations of the department and related functions of the station while maintaining a compliant, productive and profitable operation.
**Job Duties** :
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Monitors team productivity and assigns new accounts
Establishes new accounts, based upon review of POAs and completed client information sheets, etc.
Manages P&Ls against budget and all accounting associated with station
Maintains high compliance for customs brokerage by keeping abreast of new regulations affecting customers, ensuring requests from Customs are handled in timely fashion, and through research classifications for clients, as well as reviewing the accuracy of POAs
Initiates and handles new client start up processes and maintains customer relationships
Trains individuals within teams to take responsibility of new client accounts
Reviews daily reports to eliminate potential errors
Resolves problems, troubleshoots
Reviews and addresses accounting discrepancies
Manages employees including interviewing, hiring, training, evaluation, and coaching
Ensures assigned work group members have recorded time and attendance
**Requirements:**
Bachelors degree from a 4 year college or university preferred
Minimum 4 to 7 years relevant experience and/or training; or an equivalent combination of education and experience
Brokerage License required for Customs Brokerage managers
Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
**Environment:**
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.
The employee frequently is required to stand, reach with hands and arms.
The employee is required to stand, walk, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 50 pounds.
The employee is occasionally exposed to moving mechanical parts and vehicles, and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered Essential Functions and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform Essential Functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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