Child Care Navigator

2 months ago

Rancho Cordova, United States Child Action Inc Full time
Description

** PLEASE NOTE: IN ORDER TO BE CONSIDERED, RESPONSES TO THE SUPPLEMENTAL QUESTIONNAIRE (WRITING EXERCISE) MUST BE SUBMITTED BEFORE THE JOB POSTING CLOSES. SEE FULL DETAILS WITHIN THIS JOB POSTING LISTED BELOW **

Child Action, Inc. (CAI) is a private, non-profit corporation created in 1976 to promote the education and social welfare of children and families and to advocate on their behalf. Our programs include resource and referral services for families seeking child care, child care subsidies for qualifying families, recruitment and professional development of the child care workforce, and family education and support.

We are seeking individuals who are highly organized, have the ability to multi-task, provide excellent customer service, have good problem solving skills and have the ability to understand the problems and issues facing families from a variety of ethnic and economic communities.

Position Purpose & Scope:

Under the direct supervision of Program Supervisor, the Child Care Navigator has a broad knowledge of concepts, practices, and procedures within the field of early childhood education and this position is primarily responsible for providing childcare referral services that assure the provision of accurate and timely information to the public and technical assistance and outreach to parents, childcare providers and communities. The incumbent evaluates and maintains program eligibility and provides day-to-day case management services to families enrolled in the Foster Care Bridge Program. The Child Care Navigator assist families with navigating complex program requirements, childcare referral services and other supportive services and community resources that assure the provision of accurate and timely information to Resource Families and the public. The Child Care Navigator is responsible for knowing all guidelines, regulations, and policies developed and set forth by the Board of Directors and the Director of Community Services.

Typical Duties:
  • Provide childcare information, resources and referrals to the general public
  • Provide counseling and support for families to assist with their childcare search
  • Provide information and assistance to families in accessing community services
  • Provide information on childcare eligibility and subsidy programs to assist families with securing long-term childcare
  • Provide assistance and ongoing support to families with their enrollment on the Child Care Eligibility List (CEL)
  • Perform new family enrollment for the Foster Care Bridge Program and manage a caseload
  • Verify Foster Care Bridge Program referral information to complete client enrollment for Foster Bridge Program childcare services
  • Review program policies, guidelines and expectations with the parent and childcare provider
  • Maintain caseload within established procedures and deadlines to ensure funding compliance
  • Communicate regularly with the resource family, child welfare worker, and social worker to assess childcare opportunities and provide information
  • Provide technical assistance on childcare, child development, and parenting issues
  • Process childcare provider payment for Foster Care Bridge Program
  • Ensure childcare provider billing form is received for payment
  • Check childcare provider billing form for accuracy and completeness
  • Use Regional Market Rates and childcare schedule to calculate payment
  • Enter payment calculation into database
  • Reconcile outstanding payment records according to deadlines
  • May assist in checking the work of other Child Care Specialist - Navigator
  • Maintain resource files and information on childcare and child development services
  • Collect, maintain, and provide information on childcare supply and demand
  • Maintain information and database of broad range of childcare services in Sacramento County
  • Maintain knowledge of the principles of a trauma-informed approach and trauma-specific interventions
  • Conduct regular enrollment and updating of childcare providers in the referral files including listing of trauma informed care providers
  • Participate as a contributing member of the Child Action, Inc. Resource and Referral Program
  • Integrate strengths-based strategies into services provided to parents and childcare providers
  • Participate in Community Education including community fairs and events
  • Attend staff meetings, training and unit meetings
  • Participate in staff development and community training opportunities
  • Participate in the assessment, planning, and development of program services
  • Document and track participant activity for program reports and service planning
  • Provide technical assistance and referrals to "walk-in" clients
  • Register and facilitate workshops, training, and educational opportunities for caregivers, childcare professionals, and parents
  • Proactively looks for solutions to increase efficiency of workflow
  • Perform other duties as assigned
Requirements

Education & Experience:
  • Associate's degree in a field that develops skills related to typical duties; two years of additional professional experience may substitute for the required education; and
  • Minimum of one (1) year of administrative or relevant experience in related field
Qualifications, Knowledge, Abilities:
  • Knowledge and competency of Microsoft Office and other database applications, administrative and clerical procedures and systems such as managing files and records, and other office procedures and terminology
  • Knowledge of County, State and Federal program requirements for childcare subsidy programs and Child Action, Inc. program requirements
  • Demonstrate comprehensive knowledge of childcare and development system and services
  • Demonstrate interpersonal skills to relate tactfully and diplomatically with a diverse group of people
  • Demonstrate the ability to listen and respond to concerns and problems; and to comprehend the specialized needs of parents from diverse cultural and ethnic backgrounds
  • Demonstrate sensitivity and ability to recognize and identify problems and needs to make competent referrals
  • Demonstrate strong organizational, planning, and time management skills
  • Excellent analytical, math, and computer skills
  • Excellent verbal and written communication skills, customer service, and public speaking skills
  • Broad knowledge of commonly used concepts, practices and procedures within the field of early childhood education
  • Ability to use experience and judgment to plan and accomplish goals
  • Ability to maintain confidentiality of information
  • Works under limited supervision
  • Ability to work effectively with others
  • Ability to comply with agency safety and ergonomics policies and practices
  • Ability to meet the requirements of daily attendance
  • Must be able to work additional overtime and weekend hours as required
  • Ability to understand the problems and issues facing families from a variety of ethnic and economic communities and provide information and services in a respectful and empathetic manner
  • Must successfully complete the State of California Trust Line Registry process
Physical Factors:
  • Works in an office setting. Work is primarily sedentary but may also work outdoors at field sites on an incidental basis and requires light physical effort; may require greater physical effort on an incidental basis.
  • Possess visual capability and digital dexterity to operate a computer and other standard office equipment
  • Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen
  • May be subject to various job demands such as high volume of work and tight deadlines
  • This position requires travel. Staff applying for or holding positions will be required to successfully meet Child Action, Inc.'s motor vehicle requirements.


FLSA Status: Non-Exempt

Pay Grade Range: $27.93 - $36.31 per hour

Closing Date: Open Until Filled

Hours: Must be able to work full-time, 40.0 hours per week (8.0 hours a day), Monday through Friday. All employees must be able to work additional overtime and weekend hours as required.

Benefits: Cafeteria package for group medical, dental, dependent care reimbursement, and/or out of pocket health expenses; 13 holidays; 15 vacation days; 12 health leave days; life insurance; long term disability insurance; employee assistance program; and 401(k) retirement plan

*Child Action, Inc. is an Equal Opportunity employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

**SUPPLEMENTAL QUESTIONNAIRE (WRITING EXERCISE) - CHILD CARE NAVIGATOR**

In order to be considered, a completed supplemental questionnaire is required for this recruitment prior to the close of the job posting.

Purpose: To provide applicants the opportunity to elaborate on their qualifications for the Child Care Navigator position and to assist in assessing each applicant's individual qualifications. Additionally, your responses will be reviewed for writing proficiency and effectiveness.

Directions: Please answer the below question and submit your responses by email as an attachment to jobs@childaction.org Include your name and indicate the question number and/or letter for each of your responses. Do not answer any of the questions by indicating "see attached resume." Be clear and discuss all information relevant to each question. Indicate N/A if you do not have the experience. Late and/or incomplete entries will not be accepted.
  1. Describe your experience managing a caseload of clients. Please include information on the following:
    1. A description of the client(s) and your role and responsibilities in addressing their needs.
    2. How you assessed the needs and any method you used to help empower the client in meeting their needs.
    3. Your experience working with high risk populations and your understanding of childhood adversity and preventing trauma

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