Human Resources Coordinator

2 months ago


Atlanta, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking a HR Coordinator to join their team This position is located in Atlanta, Georgia.

Duties:

  • Provide superior customer service to employees and managers of the company via the Concierge customer portal, and other social channels
  • Support the knowledge base within Concierge; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees self-service
  • Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data
  • Follow through to ensure all assigned cases are resolved and closed timely and appropriately
  • Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
  • Maintain appropriate level of process, program, and policy knowledge in order to assist employees
  • Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or managers experience with the process
  • Assist with User Acceptance Testing for system enhancements
  • Process corrections or transactions not handled through Employee or Manager Self Service in Workday
  • Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience

Desired Skills/Experience:

  • 1+ year(s) prior work experience in Human Resources or a centralized customer service environment preferred
  • Prior experience with Workday HCM or similar HRIS is desirable
  • Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
  • Excellent verbal and written communication skills
  • Ability to navigate and collaborate with employees through personal circumstances
  • Ability to diagnose a problem and lead correction efforts through effective communication and execution
  • Superior employee experience focus
  • Ability to navigate in a high-paced evolving environment with contending priorities
  • Ability to maintain confidentiality in all aspects of job responsibilities
  • Appetite for growth and desire to drive process improvements applying technology
  • Work effectively in a team setting
  • Experience working in HR shared services organization for an established company is ideal

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered


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