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Corporate Facilities Coordinator

2 months ago


Scottsdale, United States Dutch Bros. Full time

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Being part of the Dutch FamilyYou are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless Dutch Bros mission statementWe are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.Who we areDutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.We love people and we love OUR people Here's what we offerHere at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:Medical/Dental/Vision/Short Term Disability/Life insurancesPaid Sick Days401(k) plan with employer match after one year of employmentEducation Benefit ProgramVacation/Floating Holidays/Paid Time OffPaid Parental LeaveFlexible SchedulePaid Volunteer DaysVarious employee discountsOffice perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated BroistaPosition OverviewThe Corporate Facilities Administrator will be responsible for assisting with the communication, coordination, and administration of the department's daily operations, under the guidance of the Director of Corporate Facilities. They will be the primary liaison and point of contact for intake service requests and coordinating activities and/or events. The Corporate Facilities Administrator will coordinate vendor communication and manage project and invoice administration. This person will provide administrative support to the Corporate Facilities team, prioritizing work as needed.Key Result Areas (KRAs)Respond to regular and urgent work order requests, and support execution of PM services:Act as a primary point of contact to review, assess, prioritize, coordinate, and close out work orders and service requests that are submitted via phone, email, Zendesk, or EcotrakEscalate necessary work orders and service requests to facilities management to ensure timely and complete resolutionWork with varying levels of the organization to provide high-quality services for both regularly scheduled and urgent requestsGuide vendors and internal customers to achieve desired outcomesBuild strong relationships with vendors and landlords to ensure timely execution of projects, repairs, and maintenance services according to DB standardsDevelop knowledge of the Corporate Facilities work-order management platform, PM services, matrix, and assist with platform managementMonitor PM services to ensure timely performanceRun and analyze reports to monitor KPIs and determine areas of improvementCoordinate and administer ancillary service requests and project management documentation:Manage non-maintenance service requests by assigning, scheduling, following up and redirecting as needed, ensuring timely responses and high customer satisfactionPerform administrative functions including but not limited to; tracking PMs in the company system, entering or uploading project updates, facilitating project reconciliation, invoice payment, reporting, and project close-outBuild partnerships with Finance, Legal, Property Management, HR Services, and AccountingAssist with resolving inquiries related to Corporate FacilitiesCoordinate all regular and ongoing services including linens, solid waste, landscape, pressure washing, and other building servicesResearch, record, and track building information within department tracking worksheets Ecotrak and Lucernex, where applicableKeep the Director of Corporate Facilities informed of any accounting changes to operations, billing issues, coding errors, as required by Dutch Bros regional proceduresProvide administrative support to the Corporate Facilities team:Support team with administrative functions including project management, invoice processing, communication, meetings, record keeping, travel coordination, and workflow managementCollect and compile data regarding facilities functions, work and PM service performance history, ESG reporting, and historical trends for facilities and equipmentBuild and maintain facilities and equipment databases in Lucernex, Ecotrak, and Accounting asset registerCataloging and updating attributes or special configurationsSupport new staff onboarding and trainingAssist supervisor and other departments with research, problem-solving, and projects, as neededCoordinates and attends meetings and walk-throughs as requestedAssist with projects as assignedJob QualificationsMinimum of 2 years in Facilities Management or Operations Support or other related jobs supporting large facilities management, requiredAdvanced proficiency in Microsoft Office software, specifically Word, Excel, and PowerPointStrong attention to detail and follow-through skills in a fast-paced environmentAbility to multitask and work without direct supervision and work in a team environmentAbility to communicate effectively, both verbally and writtenProficient in project management and work order systems, preferredExcellent customer service skillsThis position requires driving, when necessaryLocation Requirements: This position is based in Phoenix, Arizona, and requires 4 days/week in office SkillsCommunicationCustomer ServiceWork IndependentlyAbility to MultitaskPrioritizeMeet DeadlinesAnalyticalOrganizedAdaptablePhysical RequirementsOccasionally move or lift office itemsMust be able to work in an office environmentMust be able to communicate in an effective manner to perform job dutiesVision must be good or corrected in order to perform essential job dutiesHearing must be good or corrected in order to have the ability to understand information to perform essential job dutiesAbility to read and write in English in order to process paperwork and follow up on any actions necessaryConstantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipmentCompensation:$24.90 - DOEIf you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us