Client Partner, TTH-Business Domain

4 weeks ago


Bethesda, United States TEPHRA Full time
Description:

- Client Partner for Hospitality accounts

- Responsible for superior customer relationship measured by an excellent CSAT scores every 6 months

- Manage teams across multiple locations and responsible for both Delivery and Sales in all the accounts associated to him

- Experience in managing P&L for large accounts and capability to deliver high revenue targets with right margin and running large deals

- Ability to make new connects in customer organization and mine new business in new portfolios within existing customers

- Good communication Skills with expertise in working with travel or hospitality customers (At least for the last 6+ years)

- Ability to work with CXOs of customer organization with good presentation skills

- Be ready to travel to multiple cities within US to manage multiple customers

- Manage delivery teams globally for excellence in service provision to customers

Responsibilities:

- Target of $40M for FY20 and $60M for FY21

- Customer satisfaction to be greater than 95%

Qualifications: (Please list all required qualifications) Click here to enter text.

- Necessary educational qualification

- A minimum of 17+ years of total IT experience

- 5+ years of Travel or Hospitality industry domain experience

- 5+ years as Account manager / Client Partner

- Managed large account ($40M+) in terms of both Sales and Delivery

1) Years of experience required for position - 18+ Years total experience with 5+ years in Hospitality industry and 5+ years as Account management (Sales and Delivery) experience

2) Location for the position - Bethesda,Maryland, USA

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