Customer Service Representative

1 week ago

Pleasanton, California, United States The Fountain Group Full time

Job Summary
The Service Coordinator II is responsible for coordinating service-based shipping logistics as well as scheduling onsite field service activities. The Service Coordinator II works closely with cross-functional teams to ensure our customers are up and running as soon as possible after experiencing technical problems with their Allergan aesthetic medical device.

Responsibilities
1. Own product complaints as transferred from Product Support
2. Collaborate with Product Support as it relates to onsite hardware repair/replacement
3. Coordinate and dispatch Business Field Service Engineers and 3rd party service companies to ensure successful field repairs and accurate return of defective material within 30 days of failure
4. Handle all non-warranty related repair logistics and transactions
5. Schedule priorities of returning systems and modules for repair based on business goals, complaints, and management priorities
6. Ensure clear customer communication for all incoming repairs by obtaining accurate details from Tech Support as to nature of problem
7. Verifies warranty and service contract coverage for all repairs and communicates to the customer as necessary
8. Ensure all RMAs are returned from customers and oversee charges for non-compliance

Qualifications
1. Associates Degree or equivalent work experience preferred
2. 1 plus years relevant experience in Service / Product Support or equivalent preferred
3. Proficient in use of MS Office applications such as Outlook, Power Point, Word and Excel (pivot tables)
4. Proficient in use of SAP and Salesforce.com (Or similar CRM/ERP system)

Additional Requirements
Must be able to work in a team-oriented atmosphere with assemblers, technicians, QA personnel, and engineers, completing tasks and communicating effectively, both orally and in writing. Ability to read, understand, and follow Allergan's SOPs relating to Product Support, Service, and RMA business correspondence, and procedure manuals in English. Ability to effectively present information and respond to questions from management, clients, and customers. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings. Responsible for performing all duties in compliance with FDA's Quality System Regulation (QSR), ISO13485, the Canadian Medical Device Regulations, and all other international regulatory requirements with which Business complies.

  • Customer Service Representative

    2 months ago

    Pleasanton, California, United States Service Champions Heating & Air Conditioning Full time

    About the RoleService Champions Heating & Air Conditioning is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Call Center Team, you will be responsible for delivering exceptional customer service to our clients.Key ResponsibilitiesHandle inbound and outbound customer service calls in a call center...

  • Customer Service Representative

    4 weeks ago

    Pleasanton, California, United States Internet Brands Full time

    **Job Summary**Nolo, a subsidiary of Internet Brands, is seeking a highly skilled Customer Service Representative to join their team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers through various channels, including phone, email, and chat.**Responsibilities**Provide timely...

  • Customer Service Representative

    4 days ago

    Pleasanton, California, United States Ultimate Staffing Services Full time

    Job DescriptionAs a Customer Service Representative at Ultimate Staffing Services, you will be responsible for handling customer complaints in a timely and effective manner. This involves identifying customer needs and providing solutions that meet their expectations.Key Responsibilities:Learn to identify customer needs and desires to recommend the...

  • Customer Service Representative

    1 week ago

    Pleasanton, California, United States Linde Full time

    Job Summary:As a Customer Service Representative at Linde, you will play a vital role in ensuring the smooth operation of our Customer Service functions. You will supervise all Customer Service personnel, assisting the Customer Service Supervisor in their duties and actively participating in the training of new hires. Your responsibilities will include...

  • Customer Service Representative

    1 week ago

    Pleasanton, California, United States State Farm Insurance Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesAssist...

  • Lead Customer Service Representative

    1 month ago

    Pleasanton, California, United States Alameda County Sheriff Full time

    Job SummaryWe are seeking a highly skilled Lead Customer Service Representative to join our team at the Alameda County Department of Child Support Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and leading a team of customer service...

  • Customer Service Representative

    4 weeks ago

    Pleasanton, California, United States Morgan King - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in providing exceptional service to our clients and helping them achieve their insurance and financial goals.ResponsibilitiesBuild and maintain strong...

  • Customer Service Representative

    3 days ago

    Pleasanton, California, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.Key Responsibilities:Assist customers with policy...

  • Customer Service Representative

    7 days ago

    Pleasanton, California, United States SafeAmerica Credit Union Full time

    Job DescriptionAt SafeAmerica Credit Union, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our members, ensuring their financial needs are met, and providing solutions to their concerns.Key Responsibilities:Provide...

  • Customer Service Representative

    1 week ago

    Pleasanton, California, United States AC Hotel Pleasanton Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at AC Hotel Pleasanton. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.Key ResponsibilitiesRegister and assign guests to hotel roomsEstablish methods of payment and verify...

  • Insurance Customer Service Representative

    4 weeks ago

    Pleasanton, California, United States State Farm Insurance Full time

    State Farm Insurance is seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you will play a critical role in providing exceptional customer service to our clients. Your responsibilities will include assisting customers with their insurance needs, processing insurance policy changes and updates,...

  • Customer Service Representative

    1 week ago

    Pleasanton, California, United States Walmart Full time

    **Job Overview**At Walmart, we're looking for a skilled Customer Service Representative to join our team. As a Front End Service associate, you'll be responsible for providing exceptional customer service, processing returns and refunds, and handling financial transactions. You'll be the face of our company, ensuring that every customer leaves with a smile...

  • Insurance Customer Service Representative

    1 week ago

    Pleasanton, California, United States Wallace Wong-Farmers Insurance Full time

    Job Title: Insurance Customer Service RepresentativeJob Description:Are you looking for a new challenge in the insurance industry? Wallace Wong-Farmers Insurance in Pleasanton, California, is seeking a positive and enthusiastic individual to join our team as a Full-Time Insurance Customer Service Representative. You will be using your professional demeanor,...

  • Customer Service Representative

    4 weeks ago

    Pleasanton, California, United States SafeAmerica Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at SafeAmerica Credit Union. As a key member of our eSolutions team, you will be responsible for delivering exceptional service to our members, uncovering their needs, and finding solutions to help them achieve their financial goals.Key...

  • Customer Service Representative

    2 weeks ago

    Pleasanton, California, United States SafeAmerica Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at SafeAmerica Credit Union. As a key member of our eSolutions team, you will be responsible for delivering exceptional service to our members, uncovering and understanding their needs, and finding solutions to help them achieve their goals.Key...

  • Customer Service Representative

    4 days ago

    Pleasanton, California, United States SafeAmerica Credit Union Full time

    Job SummaryThis role is a great opportunity to join the team at SafeAmerica Credit Union as a Call Center Representative. As a key member of our customer service team, you will be responsible for delivering exceptional service to our members, uncovering and understanding their needs, and finding solutions to help them achieve their goals.Key...

  • Customer Service Representative

    4 weeks ago

    Pleasanton, California, United States SafeAmerica Credit Union Full time

    Job SummaryThe Call Center Representative is a key member of our team, responsible for delivering exceptional service to our members. This role requires a strong ability to listen, assess, and resolve member needs in a timely and professional manner.Key ResponsibilitiesProvide efficient and proactive service to members, ensuring a superior experience through...

  • Customer Service Representative

    2 weeks ago

    Pleasanton, California, United States Linde Full time

    Job Title: Sr Customer Service RepAt Linde, we are seeking a highly skilled and experienced Sr Customer Service Rep to join our team.Job Summary:The Sr Customer Service Rep will be responsible for supervising all Customer Service functions of order entry while adhering to the procedures set forth by management.Key Responsibilities:Assist the Customer Service...

  • Customer Service Representative

    2 weeks ago

    Pleasanton, California, United States Delect Foods Full time

    Customer Service and Food Preparation Opportunities at Delect FoodsAre you a people person looking for a rewarding role in a fast-paced environment? Do you enjoy providing excellent customer service and working as part of a team? We're seeking a motivated and friendly individual to join our team as a Team Member at Delect Foods, a franchisee of Taco Bell.As...

  • Customer Service Representative

    4 weeks ago

    Pleasanton, California, United States Chicken Coup, LLC. Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Guest Services Associate. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and welcoming environment.Key...