FT Customer Service Leader
2 months ago
Job Requisition: 391876_external_USA-NC-New-Bern
Address: USA-NC-New Bern-1214 S Glenburnie Rd
Store Code: Store 00825 Front End (7215615)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned
QUALIFICATIONS
•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
-
PT Customer Service Leader
4 months ago
New Bern, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 373666_external_USA-NC-New-Bern Address: USA-NC-New Bern-121 Bridge Town Blvd Store Code: Store 02556 Front End (7233526) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
Customer Service Director
2 days ago
New Bern, North Carolina, United States Food Lion Full timeJob DescriptionWe are seeking a PT Customer Service Leader to join our team at Food Lion! As a key member of our front-end team, you will play a critical role in delivering exceptional customer service and creating a positive shopping experience for our customers.This is an excellent opportunity for someone who is passionate about customer service, has...
-
Customer Service Associate FT
3 weeks ago
New Orleans, United States Southeastern Grocers Full timeOverview Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. Job Title: Customer Service Associate FT Location: Retail Grocery...
-
Customer Service Ambassador
2 weeks ago
New Bern, North Carolina, United States Family Dollar Full timeCustomer Service Representative at Family DollarKey Responsibilities:Provide exceptional customer serviceGreet and assist customersComplete cash register transactionsAnswer customer questionsWhy Work at Family Dollar?We're a fast-paced retail environment where you'll have the opportunity to make a difference in the lives of our customers. As a Customer...
-
Customer Service Representative
2 weeks ago
New Bern, North Carolina, United States Kimbrell's Furniture Full timeAbout Kimbrell's FurnitureKimbrell's Furniture has been a trusted name in the Carolinas for over 100 years, with a rich history dating back to 1915. From our humble beginnings with a single store and a mule-drawn wagon, we have grown to over 50 stores, serving hundreds of employees and thousands of customers.Our mission is clear: provide dependable, quality...
-
Customer Service Liaison
2 days ago
New Bern, North Carolina, United States Chevrolet of New Bern Full timeService CoordinatorAt Chevrolet of New Bern, we're seeking an energetic and customer-focused individual to join our fast-paced Service Business Development Team. This is an excellent opportunity for a career starter in retail automotive, where you can gain experience in the entire dealership process.About UsWe're a family-owned and operated business...
-
Customer Service Representative
2 days ago
New Bern, North Carolina, United States Dollar Tree Full timeDollar Tree is seeking a Customer Service Representative to work in our retail stores. As a Sales Floor Associate, you will be responsible for handling all sales transactions, maintaining cash security, and providing excellent customer service.About Our StoreOur stores offer a wide range of products at affordable prices, making us a popular destination for...
-
Customer Service Representative
3 days ago
New Bern, North Carolina, United States Dollar Tree Full timeJob Description: At Dollar Tree, we are committed to providing our customers with an exceptional shopping experience. As a Sales Floor Team Member, you will play a critical role in achieving this goal by providing top-notch customer service, processing transactions accurately, and maintaining a safe and organized store environment.About Our Company: Dollar...
-
Customer Service Associate
2 weeks ago
New Bern, North Carolina, United States Saras Full timeJob SummaryWe are seeking a reliable and skilled Customer Service Associate to join our team at Saras. As a key member of our delivery team, you will be responsible for delivering products to customer locations in a timely manner.
-
Customer Service Representative
2 days ago
New Bern, North Carolina, United States U-Haul Full timeJob OverviewAs a Customer Service Representative with U-Haul, you will be responsible for ensuring customers receive friendly and courteous service. This role involves operating a flatbed truck and forklift to load and unload storage containers for delivery.Salary: $40,000 - $60,000 per yearResponsibilitiesOperate a flatbed truck (training provided)Load and...
-
Customer Service Liaison
4 days ago
New Bern, North Carolina, United States AlphaGraphics Full timeOverview:AlphaGraphics of New Bern is a forward-thinking marketing solutions provider offering more than traditional print collateral. Our team is actively seeking a Customer Service Representative to join us full-time.As a valued member of our tight-knit team, you will be responsible for establishing and maintaining positive relationships with our customers...
-
Customer Service Expert
3 days ago
New Bern, United States Natalie Venters - State Farm Agent Full timeJob SummaryThe Natalie Venters - State Farm Agent Team Member position requires a highly motivated and empathetic individual to handle customer inquiries, coordinate with team members, and anticipate community needs. As a key member of the agency, this role offers opportunities for growth and development.Key Responsibilities:Answer customer calls and respond...
-
Customer Service Representative
2 days ago
New Bern, North Carolina, United States Dollar Tree Full timeDollar Tree Overview: At Dollar Tree, we strive to deliver value to our customers through a unique business model that offers a wide selection of products at an unbeatable price. Our store associates play a vital role in making this mission possible.Your Key Responsibilities:Operate assigned cash registers and handle sales transactionsMaintain security of...
-
Customer Service Team Member
2 days ago
New Bern, North Carolina, United States AlphaGraphics Full timeAre you a customer-focused individual looking for a challenging role in sales and account management? We are seeking an experienced Customer Service Representative to join our team at AlphaGraphics, where you will have the opportunity to work with clients from various industries and provide exceptional service.About UsAt AlphaGraphics, we pride ourselves on...
-
Customer Service Project Coordinator
3 weeks ago
New Bern, North Carolina, United States AlphaGraphics - US698 Full timeAbout Us">AlphaGraphics - US698 is a leading marketing solutions provider in New Bern, North Carolina. We specialize in commercial printing, digital marketing, and design services.">Job Overview">We are seeking a skilled Customer Service Project Coordinator to join our team. This individual will be responsible for managing customer relationships, ensuring...
-
Customer Service Team Leader
3 weeks ago
New Prague, Minnesota, United States Pilot Company Full timeCompany Overview:Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across the United States and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations...
-
Customer Service Representative
2 weeks ago
New York, New York, United States United Parcel Service Full timeBe a Part of Our Delivery TeamAt United Parcel Service, we are committed to delivering exceptional service to our customers. As a Seasonal Support Driver, you will play a critical role in our mission to connect people and places.Key ResponsibilitiesDeliver packages throughout your community with a focus on customer satisfactionUse your vehicle to transport...
-
Customer Service and Project Coordinator
2 days ago
New Bern, North Carolina, United States AlphaGraphics Full timeAt AlphaGraphics of New Bern, we're seeking a skilled Customer Service Representative to join our tight-knit team.About the RoleThe ideal candidate will be responsible for establishing and maintaining positive relationships with our clients by ensuring their requirements and needs are met. As a key member of our team, you'll work closely with the Center...
-
Customer Service Representative
1 day ago
New Bern, North Carolina, United States XCITE AUTOMOTIVE Full timeAbout Xcite AutomotiveWe are a forward-thinking automotive service and software-based company that helps dealers accelerate their sales processes and improve profitability.Our innovative solutions enable dealers to streamline their operations, increase efficiency, and enhance the customer experience.We have a strong track record of success, with over 1,300...
-
Customer Service Representative
2 weeks ago
New Bern, North Carolina, United States Kimbrell's Furniture Full timeJob OverviewKimbrell's Furniture is seeking a highly skilled and customer-focused individual to join our team as an Office/Sales Clerk. This role requires strong communication skills, problem-solving abilities, and attention to detail.