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The BUAP Practice Operations Specialists' (POS) plays a key role in extending the capabilities of the Practice by working as a partner in the Practice Team supporting and managing the workflows in the Practice. The POS performs all front-end practice duties as well as ensures the highest level of patient satisfaction and a positive patient experience. Position: Practice Operations Specialist Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: First point of contact with all incoming patients ensuring a positive patient experience 100% of the time. Communicating with practice staff and providers about patient status in a timely fashion and managing patient expectations. Monitoring patient flow throughout the office and updating practice management system. Managing patient demographics in the electronic systems to ensure that all such patient information is accurate and complete to allow for accurate professional billing. Managing no show rates by ensuring all patients are confirmed/reminded of pending appointments. Managing reschedule rates through patient reminder letters and an effective check-out process. Processing patient requests for scheduling, rescheduling and cancellation of appointments. Performing initial input of patient electronic medical record from legacy paper-based charts. Processing the receipt of all incoming medical record data from other providers/facilities that require upload/entry to patient's electronic medical record. Assisting practice staff and providers with patient flow activities. Ensuring patient's electronic medical record is current for provider review prior to the patient's next scheduled appointment. Using a variety of electronic and other means to gather and verify demographic and insurance information, including contacting patients if necessary. Performing various administrative duties to support the practice on an as-needed basis, and to perform other duties as needed. Traveling to other practice locations to cover absences and staff shortages on a temporary basis, should the need arise. JOB REQUIREMENTS EDUCATION: Minimum of HS diploma or GED is required. Associates degree or Bachelor's degree is preferred. EXPERIENCE: At least 1 -2 years previous work experience in a customer service role is required, previous healthcare experience highly preferred. KNOWLEDGE AND SKILLS: Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Exceptional at multi-tasking. Able to communicate effectively in writing. Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information. Equal Opportunity Employer/Disabled/Veterans #J-18808-Ljbffr
