Current jobs related to Customer Service Specialist II - Santa Fe Springs - Republic Services

  • Customer Service Representative

    1 month ago

    Santa Fe, New Mexico, United States T.J. Maxx Full time

    Customer Service Associate IIAt T.J. Maxx, we're committed to providing an exceptional shopping experience for our customers. As a Customer Service Associate II, you'll play a critical role in ensuring our customers receive the best possible service.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and resolving...

  • R&D Specialist II

    2 weeks ago

    Santa Fe Springs, United States The Judge Group Full time

    Our client is currently seeking a full-time R&D Specialist II to join their team based out of Santa Fe Springs, CA. Below, you will find the full job description for your review. If qualified and interested, please don't hessite to apply for immediate consideration. Thank you, and I look forward to connecting!*MUST have Nutraceutical experience*Schedule:...

  • Inventory Planner and Customer Service Specialist

    4 weeks ago

    Santa Fe, New Mexico, United States DSV Air & Sea Full time

    At DSV Air & Sea, we're seeking a highly skilled Inventory Planner and Customer Service Specialist to join our team.Key Responsibilities:Perform inventory planning activities, including material stocking level and consumption analysis, to ensure all required materials are available to support operations.Communicate regularly with engineers, buyers, commodity...

  • R&D Specialist II

    2 weeks ago

    Santa Fe Springs, United States The Judge Group Full time

    Our client is currently seeking a full-time R&D Specialist II to join their team based out of Santa Fe Springs, CA. Below, you will find the full job description for your review. If qualified and interested, please send updated your updated resume to Josh Nachman at jnachman judge.com for immediate consideration. Thank you, and I look forward to...

  • Customer Service Representative

    5 days ago

    Santa Fe Springs, California, United States Leapros Full time

    About the RoleLeapros is seeking a dedicated Customer Service Specialist to join their team. The ideal candidate will have a proven track record of providing exceptional customer service and resolving issues efficiently.Key Responsibilities:Build strong relationships with customers through active listening and effective communication.Utilize problem-solving...

  • Customer Service Associate II

    2 months ago

    Santa Fe, United States TJ Maxx Full time

    T.J. Maxx - 3521 Zafarano Drive 87507 [Asset Protection / Security] As a Loss Prevention Customer Service Associate at T.J. Maxx, you'll: Provide courteous and knowledgeable service to internal and external customers; Engage customers, providing support and creating a positive shopping environment; Provide an effective deterrent to theft through customer...

  • RN Telemetry II Specialist

    4 weeks ago

    Santa Fe, New Mexico, United States Della Infotech Full time

    Job Summary: We are seeking a skilled RN Telemetry II Specialist to join our team at Della Infotech. The ideal candidate will have 2 years of recent PCU/Tele experience and a strong background in critical care. Responsibilities: Provide high-quality patient care in a PCU setting Collaborate with the healthcare team to develop and implement individualized...

  • Customer Experience Specialist

    4 weeks ago

    Santa Fe Springs, California, United States 24 Hour Fitness Full time

    At 24 Hour Fitness, we're seeking a Customer Experience Specialist to deliver exceptional service to our guests and members. Key responsibilities include:Key Responsibilities:Deliver a welcoming and informative experience to all guests and membersHelp guests achieve their fitness goals by providing personalized support and guidanceEnsure a seamless and...

  • RN Telemetry II Specialist

    4 weeks ago

    Santa Fe, New Mexico, United States Della Infotech Full time

    Job Summary:As a RN Telemetry II Specialist at Della Infotech, you will be responsible for providing high-quality patient care in a dynamic and fast-paced environment. Our ideal candidate will have recent experience in PCU/Tele and possess excellent clinical skills.Responsibilities:* Provide direct patient care to critically ill patients in a PCU setting*...

  • Customer Service Representative

    4 weeks ago

    Santa Fe, New Mexico, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Front End Services Specialist. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Specialist, Inventory Planner

    1 month ago

    Santa Fe, New Mexico, United States DSV AS Full time

    Job SummaryAs a Customer Service Specialist, Inventory Planner at DSV A/S, you will be responsible for performing inventory planning activities, including material stocking level and consumption analysis, and generating purchase requisitions to ensure all required materials are available to support operations. You will communicate regularly with engineers,...

  • Inventory Planner and Customer Service Specialist

    4 weeks ago

    Santa Fe, New Mexico, United States DSV AS Full time

    Job SummaryAs an Inventory Planner and Customer Service Specialist at DSV A/S, you will play a crucial role in ensuring the smooth operation of our supply chain. Your primary responsibility will be to perform inventory planning activities, including material stocking level and consumption analysis, to ensure that all required materials are available to...

  • Customer Service Representative

    5 days ago

    Santa Fe Springs, California, United States Leapros Full time

    Leapros Workforce SolutionsWe are seeking a dedicated and knowledgeable Customer Service Specialist to join our team in the Santa Fe Springs/La Mirada area. This full-time position was created to cover a three-month leave of absence and is 100% onsite.Job DescriptionThe ideal candidate will have a proven track record of providing exceptional customer service...

  • Customer Service

    2 months ago

    Santa Fe Springs, United States Kinetic Personnel Group, Inc Full time

    We are seeking a dedicated Customer Service Representative to manage customer orders from start to finish. This role involves entering orders, acting as a liaison between customers and internal departments, and maintaining constant communication with Customer Service, Retail, Staffing, Customer

  • Customer Service Specialist, Inventory Planner

    6 months ago

    Santa Fe, United States DSV AS Full time

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...

  • Construction Management Specialist II

    4 weeks ago

    Santa Fe, New Mexico, United States Bering Straits Native Corporation (BSNC) Full time

    Job Title: Construction Management Specialist IIJob Summary: Bering Straits Native Corporation (BSNC) is seeking a qualified Construction Management Specialist II for the PBRWS CMIS Contract in Santa Fe County, NM. This position involves advanced construction management tasks and quality control to ensure compliance with plans and...

  • Customer Service

    2 months ago

    Santa Fe Springs, United States AGSE Full time

    JOB SUMMARY An Inside Customer Account Manager is an ambitious primary customer advocate who engages and builds relationships with commercial customers by providing feedback to inquiries by utilizing their strong organizational and process skills. Provides oversight of pricing, lead-times and contractual requirements of quotes and orders. Performs work with...

  • Customer Service

    1 month ago

    santa fe springs, United States AGSE Full time

    JOB SUMMARYAn Inside Customer Account Manager is an ambitious primary customer advocate who engages and builds relationships with commercial customers by providing feedback to inquiries by utilizing their strong organizational and process skills. Provides oversight of pricing, lead-times and contractual requirements of quotes and orders. Performs work with...

  • Customer Service

    2 months ago

    Santa Fe Springs, United States AGSE Full time

    JOB SUMMARYAn Inside Customer Account Manager is an ambitious primary customer advocate who engages and builds relationships with commercial customers by providing feedback to inquiries by utilizing their strong organizational and process skills. Provides oversight of pricing, lead-times and contractual requirements of quotes and orders. Performs work with...

  • Business Services Specialist II

    4 days ago

    Balch Springs, United States Cox Automotive Full time

    Job DescriptionThis position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry. Job Responsibilities: Perform sale day administration functions, including front counter, collecting & posting payments, matching titles with invoices and...

Customer Service Specialist II

1 month ago

Santa Fe Springs, United States Republic Services Full time
ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:
  • Safe: We protect the livelihoods of our colleagues and communities.
  • Committed to Serve: We go above and beyond to exceed our customers' expectations.
  • Environmentally Responsible: We take action to improve our environment.
  • Driven: We deliver results in the right way.
  • Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

SUSTAINABILITY INNOVATION

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION
  • Barron's 100 Most Sustainable Companies
  • CDP Discloser
  • Dow Jones Sustainability Indices
  • Ethisphere's World's Most Ethical Companies
  • Fortune World's Most Admired Companies
  • Great Place to Work
  • Sustainability Yearbook S&P Global
POSITION SUMMARY: With a general knowledge of the Company's services and processes, a Customer Service Specialist works under the general supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Specialist receives and responds to routine residential and commercial customer service calls, new residential sales, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. This position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.

PRINCIPAL RESPONSIBILITIES:
  • Respond in a timely and accurate manner to routine customer service calls ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.
  • Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple to moderately complex issues including contractual obligations, billing questions, service cancellations, price increases and equipment issues.
  • Return all internal and external calls, emails and faxes in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as possible.
  • Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes.
  • Log information about customer service interactions into systems; update in a timely and accurate manner to ensure that associates are able to track service inquiries and resolution.
  • Perform other job-related duties as required.
MINIMUM REQUIREMENTS:
  • High School diploma or GED.
  • Six months of prior customer service experience in a high volume call center environment.
Compensation: $23.50 Hourly

Position is fully Remote: Must reside in California and Live within a commutable distance to the office.

Position requires that your come to the office once every quarter for meetings and trainings.

Republic Services

12949 Telegraph Rd
Santa Fe Spgs, CA 90670

POSITION SUMMARY: With a general knowledge of the Company's services and processes, a Customer Service Specialist works under the general supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Specialist receives and responds to routine residential and commercial customer service calls, new residential sales, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. This position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved.

PRINCIPAL RESPONSIBILITIES:
  • Respond in a timely and accurate manner to routine customer service calls ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.
  • Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple to moderately complex issues including contractual obligations, billing questions, service cancellations, price increases and equipment issues.
  • Return all internal and external calls, emails and faxes in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as possible.
  • Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes.
  • Log information about customer service interactions into systems; update in a timely and accurate manner to ensure that associates are able to track service inquiries and resolution.
  • Perform other job-related duties as required.
MINIMUM REQUIREMENTS:
  • High School diploma or GED.
  • Six months of prior customer service experience in a high volume call center environment.


Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
•Comprehensive medical benefits coverage, dental plans and vision coverage.
•Health care and dependent care spending accounts.
•Short- and long-term disability.
•Life insurance and accidental death & dismemberment insurance.
•Employee and Family Assistance Program (EAP).
•Employee discount programs.
•Retirement plan with a generous company match.
•Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.