Inventory Planner and Customer Service Specialist

4 days ago


Santa Fe, New Mexico, United States DSV AS Full time
Job Summary

As an Inventory Planner and Customer Service Specialist at DSV A/S, you will play a crucial role in ensuring the smooth operation of our supply chain. Your primary responsibility will be to perform inventory planning activities, including material stocking level and consumption analysis, to ensure that all required materials are available to support operations. You will also be responsible for communicating regularly with engineers, buyers, commodity managers, MRP controllers, warehouse shipping/receiving staff, and suppliers to ensure adequate supply of material to service customer needs while minimizing inventory investment. Additionally, you will provide a high level of customer service to both internal and external customers.

Key Responsibilities

• Analyze replenishment data to identify trends and patterns
• Generate reports in the ERP system and export to Excel, review and analyze data, and respond accordingly
• Initiate, review, and process purchase demand/requisitions
• Manage inventory levels and planning, matching forecast demand with on-hand, on-order, or in-transit quantities
• Effectively communicate with clients both verbally and in writing
• Act as the primary customer contact regarding forecast, new part adds, Min/Max levels, reorder points, backorders, obsolescence, etc.
• Communicate with engineers, tool owners, buyers, and commodity managers to review forecast, consumption history, material changes, new part adds, etc.
• Collaborate with warehouse, shipping/receiving staff to process material returns/repairs, which may include packing, preparing material for shipment, and communication with suppliers
• Inform the appropriate individuals (buyers, site leads, managers) of any issues related to material shortages that may cause an out-of-stock or machine-down situation
• Coordinate and perform cycle counts and physical inventories to ensure the accuracy of inventory assets
• Research inventory inaccuracies and reconcile accordingly
• Maintain accurate and timely data in the ERP system, including master records, BOMs, etc.
• Manage material quality issues, providing strategic analysis and recommendations for continuous improvement initiatives
• Identify and develop material savings projects to generate cost savings and efficiency improvements

Requirements

• Bachelor's degree from an accredited college in a related discipline with 2 years of professional experience, or equivalent combination of education and work experience
• Three (3) years of industry experience in a direct or cross-functional capacity
• Intermediate level in Microsoft Office Suite with demonstrated proficiency in Excel (pivot tables, lookup formulas, etc.)
• ERP system experience
• English (reading, writing, verbal)
• Intermediate mathematical problem-solving
• Knowledge of Purchasing, Inventory Control, and Materials Management methods, principles, and practices
• Ability to work as a team member and foster a cooperative work environment while also being an individual contributor
• Effective professional written and verbal communication skills
• Excellent problem-solving skills
• Strong analytical skills with a focus on critical thinking and business process management
• Self-motivated, energetic, and able to perform with little supervision
• Exceptional customer service and interpersonal skills (external & internal customers)
• Ability to organize and prioritize a variety of tasks and projects
• Accuracy and attention to detail
• Ability to work in a dynamic team environment

Preferred Qualifications

• 2 years of planning experience in a manufacturing setting
• Experience in a semiconductor manufacturing environment

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