Patient Service Specialist

4 months ago

Portland, United States Providence Health & Service Full time
Job Description

The Patient Services Specialist (PSS) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

Typical job skills include:

  • Navigates multiple complex data systems to research and/or record patient information in person or by phone.
  • Operates multi-line telephone systems; routes calls and responds to general inquires.
  • Registers patients; updates demographic and insurance information.
  • Makes patient appointments and monitors appointment schedules daily.


We offer both full and part time positions. You have a choice to work in one selected clinic or to float between the clinics we serve

HOME CLINIC: We are hiring for multiple openings in primary and specialty clinics across the Portland Metro area (including Multnomah, Washington, Clackamas, Clark and Yamhill Counties). We will discuss current open positions and your preferences during the interview.

RESOURCE/FLOAT: The Staffing Resource Department is a float pool of Patient Service Specialists which serves the PMG clinics in the Portland Metro area. You will serve patients seen in Primary Care, Pediatrics, Specialty Care and Urgent Care. We offer full and part-time availability. If you are interested in variety, the float pool is the place for you
  • Potential for hybrid onsite/virtual work (after 6 months of employment)
  • Premium Float pay included
  • Mileage reimbursement
Required Qualifications:
  • 1 year of customer service experience, or
  • Successful completion of Providence internship.


Preferred Qualifications:
  • 1 year of medical office or health care experience.
  • Basic experience with electronic medical records and/or computerized billing systems.
  • Medical terminology experience.
  • Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.


Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities

About Us

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

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