Front Desk Supervisor
1 week ago
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Qualifications: At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must have a valid driver's license for the applicable state. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to work well in stressful high-pressure situations including the ability to handle guest objections and disputes to satisfactory results. Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Responsibilities: Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests. Review Front Office log and Trace File daily. Fully comprehend and execute all relevant phases of the front desk computer system. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Be aware of all rates, packages, and promotions currently underway. Be familiar with all in-house groups. Be aware of all closed out and restricted dates. Follow and enforce all Aimbridge Hospitality hotel credit policies. Be able to perform all duties of Front Desk Agent. Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. Maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set an example for other associates, be the team leader). Assist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones, call-backs to guests, guest request log). Have knowledge of and assist in all emergency procedures as required. Oversee and ensure that all guests are checked in/out in a friendly, efficient, and courteous manner. Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates. Ensure the maximization of room revenue through Rooms Merchandising. Answer all guest inquiries in a timely and professional nature. Be involved in departmental meeting planning and execution. Help maintain productivity levels at or above budgeted standards. Perform any other duty as required by management. Assist in training of new hires and current associates on a regular basis. Attend meetings as required by management. #J-18808-Ljbffr
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Front Desk Manager
3 weeks ago
Cleveland, Ohio, United States Drury Hotels Full timeFront Desk Supervisor **About the Role** We are seeking a Front Desk Supervisor to assist the management team in supervising the front desk and guest service positions at our hotel. As a key member of our team, you will be responsible for ensuring adherence to hotel policies and procedures, motivating and training team members, and providing exceptional...
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Front Desk Manager
3 weeks ago
Cleveland, Ohio, United States Drury Hotels Full timeFront Desk Supervisor **About the Role** We are seeking a Front Desk Supervisor to assist the management team in supervising the front desk and guest service positions at our hotel. As a key member of our team, you will be responsible for ensuring adherence to hotel policies and procedures, motivating and training team members, and providing exceptional...
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Front Desk Team Lead
1 week ago
Cleveland, Ohio, United States Aimbridge Hospitality Full timeFront Desk Supervisor Job DescriptionThe Front Desk Supervisor plays a vital role in ensuring the smooth operation of our hotel's front desk. This individual will assist the Front Desk Manager and/or General Manager in providing exceptional service to our guests.Key Responsibilities:Assist with the management of the front desk, including answering phones,...
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Front Desk Representative
2 weeks ago
Cleveland, Ohio, United States MCR Hotels Full timeJob Title: Front Desk AgentJob Summary:The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the customer-facing administrative processes of our hotels. As a key member of our team, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for...
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Front Desk Representative
3 weeks ago
Cleveland, Ohio, United States IHG Full time**Front Desk Agent Opportunity****About the Role:**We are seeking a skilled Front Desk Agent to join our team at InterContinental Hotels Cleveland. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.**Key Responsibilities:**Check-in and check-out hotel guests...
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Front Desk Associate
4 weeks ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeFront Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Greet and register guests, assigning rooms and...
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Front Desk Representative
3 weeks ago
Cleveland, Ohio, United States dandbcareers Full timeJob Title: Front Desk/HostJob Summary:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be responsible for delivering an unparalleled Guest experience through exceptional customer service, game rentals, and merchandise sales.Key Responsibilities:Provide a warm and welcoming...
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Front Office Supervisor
1 week ago
Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full timeLead Front Office OperationsAs a Front Office Supervisor at Kimpton Hotels & Restaurants, you will be responsible for leading all aspects of front office operations, ensuring a high level of guest service, and maintaining a collaborative environment. Your timely and courteous service will encourage repeat business, and you will be an expert in all employee...
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Front Desk Representative
4 weeks ago
Cleveland, Ohio, United States dandbcareers Full timeJob Title: Front Desk/HostAbout the Role:We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key Responsibilities:Deliver exceptional guest service,...
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Front Desk Agent
3 weeks ago
Cleveland, Ohio, United States IHG Full timeJob Title: Front Desk AgentAt IHG Hotels & Resorts, we're seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you'll be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Check guests in and out, handling room assignments and key...
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Front Desk Receptionist
3 weeks ago
Cleveland, United States Area Temps Full timeA governmental organization is seeking a Front Desk Receptionist to answer phones, transfer calls, answer questions, assist with checking people in, help applicants and residents, and perform other office duties. Work hours are Monday through Friday Receptionist, Front Desk, Administrative, Staffing
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Front Desk Associate
1 week ago
Cleveland, Ohio, United States Concord Hospitality Full timeFront Desk Clerk Job DescriptionWe are seeking a highly skilled and enthusiastic Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will play a crucial role in ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide exceptional customer service...
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Front Desk Associate
3 weeks ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeFront Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Guest Service: Greet and register guests,...
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Front Desk Associate
4 weeks ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeFront Desk Clerk Job DescriptionWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at the DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greet and register guests, assigning rooms and...
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Front Desk Agent
1 week ago
Cleveland, United States HEI Hotels & Resorts Full timeJoin our hospitality team at The Westin Cleveland Downtown! Our Front Desk agent position is a fast-paced career building opportunity to positively impact our guest experience by providing a warm welcome and fond farewell while also anticipating our Front Desk, Agent, Hospitality, Hotel
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Front Desk Associate
3 weeks ago
Cleveland, Ohio, United States DelMonte Hotel Group Full timeFront Desk Clerk Job DescriptionWe are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at the DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greet and register guests, assigning rooms and...
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Front Desk Representative
7 days ago
Cleveland, Ohio, United States HEI Hotels & Resorts Full timeFront Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin Cleveland Downtown. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience.Key Responsibilities:Provide exceptional customer service to...
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Front Desk Representative
3 weeks ago
Cleveland, Ohio, United States IHG Full timeJob Title: Front Desk RepresentativeWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at IHG Hotels & Resorts. As a Front Desk Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Provide exceptional...
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Front End Supervisor
2 weeks ago
Cleveland, Ohio, United States Giant Eagle Full timeJob SummaryAs a Front End Supervisor at Giant Eagle Inc., you will oversee the entire operation of the Front End, ensuring seamless service levels at the registers, SCO's, and service desk. You will also be responsible for maintaining conditions in the parking lot, lobby, and front end of the store.Key ResponsibilitiesDirect the customer flow to ensure...
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Front Desk Agent
4 months ago
Cleveland, United States Arbor Lodging Management Full time** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT001713 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...
