Field Service Engineer I

3 days ago

St Petersburg, United States Plasma-Therm Full time

Job Type Full-timeDescriptionSUMMARY: Plasma-Therm Field Service Engineers travels to Customer sites to provides comprehensive onsite support for installations, upgrades and repair efforts on assigned Plasma-Therm equipment. Maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety guided by Plasma-Therm's core values. DUTIES AND RESPONSIBILITIES:Installs, commissions, and maintains products at user's site. Performs modifications or retrofits as neededMaintains complete and detailed knowledge of products and applications Troubleshoots, diagnoses, and calibrates products via telephone or at user's site Provides training for customers and others in the effective operation, calibration, and maintenance of productsAssists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as requiredConsistently achieves results in responding to Customer and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues. Provides technical assistance in any manner as required.Demonstrates leadership and teamwork throughout all job responsibilitiesMaintains accurate records and issues complete and timely reports on equipment operations. Creates and maintains documentation to help others learn and execute technical projectsResponsible for corporate toolboxProvides support to the factory and trade shows as requiredMaintains contact with Field Service Coordinator to facilitate effective schedulingAssists in technical support department by responding to customer inquiries Other duties as assignedIt is every employee's responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLCSUPERVISORY RESPONSIBILITIES: NoneRequirementsQUALIFICATIONS:Associates Degree from two-year college or technical schoolMinimum three years of related experience. Must possess a valid driver's license, clean driving record, major credit card (for business travel), and passportSKILLS AND ABILITIES:Ability to read and interpret technical journals and reportsAbility to obtain necessary Visa(s) to support customers as assignedAbility to compile reports and compose routine correspondenceAbility to communicate effectively with customers, and respond to common inquires, complaints, and requestsAbility to effectively deal with customers and negative situationsAbility to define problems, collect date, establish facts, and draw valid conclusions Ability to travel extensively to support customer needs - 90-95% East Coast-Based Travel RequiredWORK ENVIRONMENT and PHYSICAL DEMANDS:The normal work environment is typical of a business office, manufacturing operation with laboratory and clean room facilities. Work is performed at the factory and individual customer sites as requiredThe incumbent is routinely required to sit, stand, walk, stoop, kneel, touch, see, and hear, and may be required to lift or move up to 50 pounds; over 50 pounds with assistanceWhile performing the regular duties of the position, the incumbent is regularly exposed to moving mechanical parts, risk of electrical shock, and possible exposure to toxic or caustic chemicals. The incumbent must be able to wear safety equipment and follow safety instructions. Plasma-Therm is an equal employment opportunity employer, in accordance with applicable federal and state laws for qualified employees and applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, gender identity, marital status, genetic information, protected veteran, or disability status. When requested and necessary, we provide reasonable accommodations for qualified individuals with disabilities.

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