Field Service Engineer I

1 month ago


St Petersburg, Florida, United States Plasma-Therm LLC Full time
Job Description

Plasma-Therm is seeking a skilled Field Service Engineer I to provide comprehensive onsite support for installations, upgrades, and repair efforts on assigned Plasma-Therm equipment. The ideal candidate will have a strong background in technical support and customer service, with the ability to travel extensively to support customer needs.

Key Responsibilities:

  • Install, commission, and maintain Plasma-Therm equipment at customer sites
  • Troubleshoot and diagnose equipment issues via telephone or on-site
  • Provide training and technical assistance to customers and other stakeholders
  • Collaborate with cross-functional teams to ensure effective product installations and support
  • Document and maintain accurate records of equipment operations and maintenance

Requirements:

  • Associates degree from a two-year college or technical school
  • Minimum three years of related experience in technical support and customer service
  • Valid driver's license, clean driving record, and major credit card for business travel

Work Environment and Physical Demands:

  • Work is performed at the factory and individual customer sites as required
  • The incumbent is routinely required to sit, stand, walk, stoop, kneel, touch, see, and hear, and may be required to lift or move up to 50 pounds


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