Field Service Engineer I
1 month ago
Plasma-Therm is seeking a skilled Field Service Engineer I to provide comprehensive onsite support for installations, upgrades, and repair efforts on assigned Plasma-Therm equipment. The ideal candidate will have a strong background in technical support and customer service, with the ability to travel extensively to support customer needs.
Key Responsibilities:
- Install, commission, and maintain Plasma-Therm equipment at customer sites
- Troubleshoot and diagnose equipment issues via telephone or on-site
- Provide training and technical assistance to customers and other stakeholders
- Collaborate with cross-functional teams to ensure effective product installations and support
- Document and maintain accurate records of equipment operations and maintenance
Requirements:
- Associates degree from a two-year college or technical school
- Minimum three years of related experience in technical support and customer service
- Valid driver's license, clean driving record, and major credit card for business travel
Work Environment and Physical Demands:
- Work is performed at the factory and individual customer sites as required
- The incumbent is routinely required to sit, stand, walk, stoop, kneel, touch, see, and hear, and may be required to lift or move up to 50 pounds
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