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Marlborough, Massachusetts, United States Digital FCU Full timeConsumer Loan Member Service RepresentativeDigital FCU is seeking a committed Consumer Loan Member Service Representative to enhance our team. This role is ideal for individuals who are enthusiastic about assisting members with their financing requirements.Key Responsibilities:Facilitate the processing of both Direct and Indirect loan applications.Evaluate...
Consumer Loan Member Service Representative, Full time, Marlborough, Hybrid
3 months ago
Mon -Fri: 9 AM - 6 PM; Alt. Saturdays with day off during week (40 hours)
What You'll Do
Summary/Objective:
Responsible for processing loan applications and preparing and disbursing loan closing documents in an efficient and timely manner.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform various duties associated with reviewing, processing, and funding Direct and Indirect loan applications.
- Review and analyze loan application documentation to determine loan integrity and validity, of loan applications and packages prior to funding.
- Follow appropriate procedures and guidelines to limit risk exposure . Review exceptions and escalate to supervisors when necessary.
- Book loans to host system and provide timely funding to members and dealer partners. Prepare and disburse thorough and accurate loan closing documents. Follow up on call backsin order to finalize loans.
- Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners.
- Promptly answer calls presented to the Consumer Loan queues and meet performance expectations including, average handle time, schedule adherence, and calls taken. .
- Achieve monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership. .
- Perform other job-related duties as assigned by Managers(s).
- High school diploma or equivalent
- 1-3 years of related experience preferably in a Financial Institution
- Previous experience working in a Call Center environment preferred
- Ability to read and understand credit bureau reports a plus
What We Do
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.
We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.
#INDHI
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
