Partnerships Strategic Operations Manager, Networks

3 weeks ago

New York, United States Stripe Full time
Who we are
About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team

The Partnerships Strategic Operations (PSO) team sits within the Partnerships organization and is a key component of Stripe's success. The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. We sit at the intersection of engineers and partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe's continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team's impact. The partners we support have a significant impact on Stripe, and the products from these partnerships are used by millions of our users.
What you'll do

We are looking for an operations manager to join our team and provide operational support across a number of key financial institutions. You'll interact with partners directly and mutually drive efforts to launch new integrations and functionality, improve operations, drive incident resolution procedures, and use metrics to track and improve performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners' senior executives.
Responsibilities
  • Build and own technical operations relationships with network partners
  • Work cross-functionally with a number of Stripe teams - including Engineering, Product, Partner Development and others - to build integrations, products, support deals, and drive process enhancements
  • Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
  • Identify inefficiencies in Stripe's operating model and drive new solutions (including defining technical and operational requirements) to address them
  • Develop and manage end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery
  • Help to define and implement metrics to measure and improve partner health
  • Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations
Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
  • 7+ years of technical project/program management and/or business operations experience
  • Experience managing external relationships
  • Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
  • Strong analytical skills with excellent problem solving abilities
  • Excellent interpersonal and communication skills (verbal and written)
  • The willingness to travel, when necessary
Preferred qualifications
  • Experience with networks, e-commerce, or payments
  • Knowledge of and experience with payment technologies and ecosystem
  • Basic to intermediate SQL or API knowledge
  • Experience in a high growth technology company
  • Ability to understand and map technical system architecture and requirements

  • (Usa) Manager, Operations

    2 months ago

    New York, United States Walmart Full time

    Position Summary... What you'll do... **Manager, Operations - Strategic Partnerships, Seller Strategy & Operations (Local Marketplace)** Are you a builder who gets excited by the opportunity to help define the future of new businesses? We're looking for a relationship savvy, strategic operator to help drive and define key segments of our seller...

  • (Usa) Manager, Operations

    2 hours ago

    New York, United States Walmart Full time

    Position Summary... What you'll do... **Manager, Operations - Strategic Partnerships, Seller Strategy & Operations (Local Marketplace)** Are you a builder who gets excited by the opportunity to help define the future of new businesses? We're looking for a relationship savvy, strategic operator to help drive and define key segments of our seller...

  • Assistant Director of Strategic Partnerships

    5 days ago

    New York, United States Living Cities Full time

    **ABOUT THE ORGANIZATION** Founded in 1991, Living Cities is a member collaborative of prominent foundations and financial institutions. We foster transformational relationships across sectors and connect leaders, stakeholders, and policy influencers committed to closing racial income and wealth gaps in America’s cities. We partner with cross-sector...

  • Manager, Strategic Partnerships

    4 weeks ago

    New York, United States Rightway Full time

    **ABOUT THE ROLE**: **New York - Hybrid** In this role, you will be involved in driving high-impact strategic partnerships and commercial initiatives, aligned primarily to Rightway's healthcare navigation business line. You will play a critical role in enabling and accelerating a range of opportunities across all stages, including initial pitch...

  • Manager, Strategic Partnerships

    7 days ago

    New York, United States Rightway Full time

    **ABOUT THE ROLE**: **New York - Hybrid** In this role, you will be involved in driving high-impact strategic partnerships and commercial initiatives, aligned primarily to Rightway's healthcare navigation business line. You will play a critical role in enabling and accelerating a range of opportunities across all stages, including initial pitch...

  • Director of Strategic Partnerships

    4 weeks ago

    New York, United States Northspyre Full time

    Job DescriptionJob DescriptionAt Northspyre, you'll join the incredible journey of transforming the way modern real estate teams manage complex projects. Leveraging data, automation and artificial intelligence, Northspyre helps facilitate faster, more predictable outcomes on complex real estate projects. In 5 years, our platform has already facilitated...

  • Director of Strategic Partnerships

    3 weeks ago

    New York, United States Northspyre Full time

    Job DescriptionJob DescriptionAt Northspyre, you'll join the incredible journey of transforming the way modern real estate teams manage complex projects. Leveraging data, automation and artificial intelligence, Northspyre helps facilitate faster, more predictable outcomes on complex real estate projects. In 5 years, our platform has already facilitated...

  • Partnerships Strategic Operations Manager, Local Payment Methods

    1 week ago

    New York, United States Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • Director of Strategic Partnerships

    2 weeks ago

    New York, United States Diageo Full time

    Description : Which company will you join? From Arthur Guinness to Johnnie Walker, our business was founded on people of outstanding character, and in 250 years, nothing has changed. We’re the world’s leading premium alcohol company! Our brands are industry icons including Johnnie Walker, Crown Royal, Bulleit and Buchanan's whiskies, Smirnoff,...

  • Strategic Partnerships Manager

    2 months ago

    New York, United States Gensler Full time

    At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We’re not just designers. We’re tinkerers, craftspeople, visionaries, innovators, and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve the world’s most challenging problems,...

  • Head of Strategic Partnerships, Americas

    2 weeks ago

    New York, United States GetYourGuide Full time

    **About GetYourGuide**: GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a...

  • Strategic Partnerships Marketing Manager

    2 months ago

    New York, United States Kenneth Cole Productions, Inc. Full time

    Job DescriptionJob DescriptionKENNETH COLE PRODUCTIONS:For over 35 years, Kenneth Cole Productions, Inc. has been one of the world’s most recognized fashion companies. This couldn’t have happened without one key asset: our Associates. Designing, marketing, and selling a broad range of shoes, clothing and accessories. KCP Associates are courageous...

  • Strategic Partnerships Marketing Manager

    2 months ago

    New York, United States Kenneth Cole Productions, Inc. Full time

    Job DescriptionJob DescriptionKENNETH COLE PRODUCTIONS:For over 35 years, Kenneth Cole Productions, Inc. has been one of the world’s most recognized fashion companies. This couldn’t have happened without one key asset: our Associates. Designing, marketing, and selling a broad range of shoes, clothing and accessories. KCP Associates are courageous...

  • Strategic Partnerships Marketing Manager

    3 weeks ago

    New York, United States Kenneth Cole Productions, Inc. Full time

    Job DescriptionJob DescriptionKENNETH COLE PRODUCTIONS:For over 35 years, Kenneth Cole Productions, Inc. has been one of the world’s most recognized fashion companies. This couldn’t have happened without one key asset: our Associates. Designing, marketing, and selling a broad range of shoes, clothing and accessories. KCP Associates are courageous...

  • Deputy Director, Strategic Partnerships

    4 days ago

    New York, United States Viamo Full time

    Deputy Director, Strategic Partnerships About Viamo Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet . Yet 3 billion people living in emerging markets still...

  • Head Of Marketing And Strategic Partnerships

    4 weeks ago

    New York, United States Sloomoo Institute Full time

    Job Title: Head of Marketing & Strategic Partnerships Reporting to: Co-Founders Direct Reports: Marketing Department Job Type: Full Time (Salary Exempt) About Sloomoo Institute Sloomoo Institute is a rapidly growing interactive experience based on play, #satisfying through handmade slime, tapping into the senses, and ASMR. We are an art-inspired, immersive...

  • Head Of Marketing And Strategic Partnerships

    5 days ago

    New York, New York, United States Sloomoo Institute Full time

    Job Title: Head of Marketing & Strategic Partnerships Reporting to: Co-Founders Direct Reports: Marketing Department Job Type: Full Time (Salary Exempt) About Sloomoo Institute Sloomoo Institute is a rapidly growing interactive experience based on play, #satisfying through handmade slime, tapping into the senses, and ASMR. We are an art-inspired, immersive...

  • Director of Strategic Partnerships

    2 months ago

    New York, United States Reboot Full time

    Job DescriptionJob DescriptionAbout RebootReboot aims to create the best contemporary Jewish cultural experiences in order to engage, educate and inspire. Our projects reimagine, reinvent and reinforce Jewish culture and traditions so people can live richer Jewish lives. We do this by offering an inviting mix of discovery, experience and reflection through...

  • Sr. Lead/Director, Strategic Partnerships

    3 weeks ago

    New York, New York, United States Nova Credit Full time

    At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. Nova Credit's diverse global team is stitching together the world's credit data into a single network to unlock financial opportunities for immigrants and other populations historically excluded from the credit system. We've built a platform that enables lenders...

  • Sr. Lead/Director, Strategic Partnerships

    2 months ago

    New York, New York, United States Nova Credit Full time

    At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. Nova Credit's diverse global team is stitching together the world's credit data into a single network to unlock financial opportunities for immigrants and other populations historically excluded from the credit system. We've built a platform that enables lenders...