AWM - AYCO - Strategic Operations - Analyst
2 weeks ago
Duration: 6 Months
Location: Irving, TX
Essential duties and responsibilities
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Facilitate payment function, answer client queries on accounts, portfolios and records
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company website or using the products or services
- Collaborate with other client services professionals and financial advisors to improve client experience
- Willingness to cross train in other operational functions beyond day-to-day assignment
- Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements
- Process team specific tasks as requested by the business.
- Utilize proprietary and external systems to evaluate complex issues and make critical thinking decisions
- Interface with teams and businesses resolve on-going issues and answer specific policy questions
- Provide support and work on special projects as requested
Qualifications/Requirements
- 1-3 years of prior work experience in a relevant field.
- Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook)
- Highly organized with exceptional attention to detail and follow-through
- Strong ability to manage multiple projects with competing deadlines
- Proven analytical skills and problem solving ability
- Team player with positive attitude and strong work ethic
- Ability to work collaboratively with all levels of the organization
- Flexible and able to work well under pressure in a team environment
- Strong communication skills (written and verbal)
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Ability to work in a fast-paced environment
- Strong interest in client service/operations
- Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information
- Analyst must understand and adhere to all policies and procedures including, but not limited to, quality, client service, information security, and compliance
- Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate
Bachelor's Degree Preferred
-
Strategic Operations Analyst
3 weeks ago
Irving, Texas, United States Spectraforce Technologies Full timeJob SummarySpectraforce Technologies is seeking a highly skilled Strategic Operations Analyst to join our team. As a Strategic Operations Analyst, you will be responsible for providing exceptional client service and support, while also collaborating with cross-functional teams to drive business growth and improvement.Key ResponsibilitiesClient Service and...
-
Operations Analyst
3 weeks ago
Irving, Texas, United States Strategic Staffing Solutions Full timeJob Title: Operations AnalystDuration: 6-Month ContractLocation: On-SiteIndustry: Financial ServicesPay Rate: $21.63/Hour (Firm Rate)Requirements:1-3 years of experience in a relevant fieldProficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook)Highly organized with exceptional attention to detail and follow-throughStrong ability to...
-
Irving, United States Strategic Staffing Solutions Full timeJob Title: Operations Analyst Duration: 6 Month contract Location: Irving, TX (On-Site) Industry: Financial Industry Pay Rate: 21.63/HR (Firm Rate) Bachelors Degree REQUIRED. QUALIFICATIONS/REQUIREMENTS 1-3 years of prior work experience in a relevant field. Proficient to advanced skills with MS Office (Excel, PowerPoint,...
-
Customer Service Representative
4 weeks ago
Irving, United States eTeam Full timeJob Title: CW AnalystJob Location: 125 East John Carpenter Freeway, Suite 1200, Irving, TX 75062Job Duration: 6 Months Reason: Peak PeriodDepartment: Ayco Strategic OperationsJob Category: Operations Description:Duties: Essential Duties And ResponsibilitiesTake customer calls and provide accurate, satisfactory answers to their queries and concerns Facilitate...
-
Strategic Marketing Analyst
2 weeks ago
Irving, Texas, United States Citigroup Inc Full timeJob SummaryThe Citigroup Inc. team is seeking a highly skilled VP, Existing Customer Marketing Strategy Analyst to drive analysis of marketing effectiveness. This role involves developing and implementing analytical strategies to drive business growth, optimize operations, and enhance decision-making processes.Key ResponsibilitiesDevelop a comprehensive...
-
IT Operations Analyst
4 weeks ago
Irving, Texas, United States Planet Technology Full timePosition Overview:The IT Operations Analyst plays a crucial role in ensuring the smooth functioning of business processes within the IT department. This position involves collaborating with various teams to optimize operational efficiency and support strategic initiatives.Key Responsibilities:Leverage over 5 years of experience in IT operations to enhance...
-
Client Services Operations Analyst
3 weeks ago
Irving, Texas, United States Spectraforce Technologies Full timeJob Title: Strategic Operations AnalystJob Summary:Spectraforce Technologies is seeking a highly skilled Strategic Operations Analyst to join our team. As a Strategic Operations Analyst, you will be responsible for providing exceptional client service, facilitating payment functions, and de-escalating situations involving dissatisfied customers.Key...
-
Strategic Operations Director
3 weeks ago
Irving, Texas, United States Resolute Investment Managers (parent company of American Beacon Advisors) Full timeJob Summary:The Strategic Operations Director will work closely with the President & CEO to drive strategic initiatives, enhance organizational effectiveness, and ensure the successful execution of key priorities. This role requires a highly organized and proactive leader with a deep understanding of the asset management business, excellent communication...
-
Strategic Operations Director
5 days ago
Irving, Texas, United States Resolute Investment Managers (parent company of American Beacon Advisors) Full timeJob SummaryThe Vice President, Chief of Staff will serve as a trusted advisor to the President & CEO, driving strategic initiatives and enhancing organizational effectiveness. This role requires a highly organized and proactive leader with a deep understanding of the asset management business, excellent communication skills, and the ability to manage...
-
Strategic Operations Director
1 week ago
Irving, Texas, United States Resolute Investment Managers (parent company of American Beacon Advisors) Full time{"Job Title": "VP, Chief of Staff", "Company": "Resolute Investment Managers", "Location": "Las Colinas, Texas", "Job Type": "Full-time", "About the Company": "Resolute Investment Managers is a diversified, multi-affiliate asset management platform that partners with affiliated and independent investment managers.", "Job Summary": "We are seeking a highly...
-
Strategic Operations Director
2 weeks ago
Irving, Texas, United States Resolute Investment Managers (parent company of American Beacon Advisors) Full time{"Job Title": "VP, Chief of Staff", "Company Overview": "Resolute Investment Managers, a diversified asset management platform, seeks a highly organized and proactive leader to support the President & CEO in driving strategic initiatives and enhancing organizational effectiveness.", "Key Responsibilities": "Manage strategic projects and initiatives for the...
-
Strategic Operations Director
2 weeks ago
Irving, Texas, United States Resolute Investment Managers (parent company of American Beacon Advisors) Full time{"Job Title": "VP, Chief of Staff", "Company": "Resolute Investment Managers", "Location": "Las Colinas, Texas", "Job Type": "Full-time", "About the Company": "Resolute Investment Managers is a diversified, multi-affiliate asset management platform that partners with affiliated and independent investment managers.", "Job Summary": "The VP, Chief of Staff...
-
Financial Operations Analyst
4 weeks ago
Irving, Texas, United States CEC Companies Full timeJob OverviewLocationCEC Facilities Group Irving OfficeAbout UsAt CEC, a premier specialty subcontractor, we are on the lookout for a committed Operational Finance Analyst to enhance our financial operations and contribute to our strategic goals. This role is ideal for individuals who are passionate about finance and eager to influence our operational...
-
Strategic Operations Leader
2 weeks ago
Irving, Texas, United States Inspire Full timeJob Summary:We are seeking an exceptional Strategic Operations Leader to join our dynamic team at Inspire. As a key member of our leadership team, you will be responsible for driving operational excellence and enhancing team performance.Key Responsibilities:Financial Management:Collaborate with leadership to ensure department and event financial targets are...
-
Manager, Strategic Sourcing
1 month ago
Irving, United States 7-Eleven Full timeJOB SUMMARY:Leads the Strategic Sourcing team and other stakeholders through Analytics by providing advanced, data-driven solutions and business insights to support sourcing decisions that will result in Sourcing Managers and Buyers realizing significant savings for the company. Coordinate collection, analysis and reporting of data from various sources to...
-
Operational Excellence Analyst
4 weeks ago
Irving, Texas, United States FleetPride Full timeOperational Excellence Analyst - Join Our TeamFleetPride is seeking a committed Operational Excellence Analyst to collaborate with our demand forecasting, procurement team, and logistics division to enhance operational effectiveness and minimize waste within the supply chain. In this role, you will be tasked with evaluating current workflows, crafting and...
-
Finance Operations Analyst
2 weeks ago
Irving, United States GuideWell Full timeJob DescriptionGet To Know Us! WebTPA, a GuideWell Company, is a healthcare third-party administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. Location: This is an in office position located at 8500 Freeport Pkwy Irving Texas 75063 What is your impact? The Finance Operations Analyst is...
-
Lead Financial Analyst
4 weeks ago
Irving, Texas, United States Catapult Staffing Full timeJob Title : Lead Financial Analyst Department : Finance Role Type : Contract (potential to convert to permanent) Operating nationwide, our team of specialists is committed to assisting organizations in navigating intricate financial environments and achieving sustainable success.Job Description : The Lead Financial Analyst will be instrumental in supervising...
-
Analyst of Operational Finance
4 weeks ago
Irving, Texas, United States CEC Companies Full timeJob OverviewLocationCEC Facilities Group Irving OfficePosition SummaryWe invite you to become a part of CEC, a prominent specialty subcontractor, where you can elevate your career. We are on the lookout for a committed Operational Finance Analyst to enhance our financial strategies and promote operational effectiveness. If you possess a strong interest in...
-
Senior Financial Planning and Analysis Analyst
4 weeks ago
Irving, Texas, United States FleetPride Full timeBecome a Key Player as a Senior Financial Planning and Analysis Analyst at FleetPride Are you eager to contribute to a successful organization? FleetPride is on the lookout for a skilled and driven Senior Financial Planning and Analysis Analyst to deliver strategic financial insights and support to our Executive Leadership Team, Regional Vice Presidents,...