Customer Service

3 weeks ago

Charlotte, United States Scissors & Scotch Full time

Great team, Awesome clients, fun environment

Scissors and Scotch is hiring NOW This is an exciting opportunity to get in with fast growing company that is new to the Charlotte area.

Do you want a fun, low volume and high-end bar atmosphere without the late-night hours?

Who the heck are we and why should you care?

At Scissors & Scotch, we're not just a salon - we are where traditional barbering and modern spa services meet your favorite watering hole. Our mission is to provide a one-of-a-kind experience that goes beyond haircuts and grooming. We blend craftsmanship with camaraderie, offering top-notch services in an environment where every client feels valued and cherished. Our company culture revolves around collaboration, creativity, and customer service excellence. We are committed to creating memorable experiences for our clients, and we're looking for friendly and talented people to join our team and help grow professionally. Our people are our greatest strength. They are Day Makers.

If you want an opportunity that challenges you, lets your unique personality shine, and gives you a chance to grow each year both financially and professionally, Scissors & Scotch should be your new home We've built a business and a culture that prioritizes people, because solid relationships with our customers and employees will always be what matters most.

Are you a fit for our team?

We are looking for a "people person" as a Customer Experience Coordinator to join our team. You have a genuine interest in getting to know people and building relationships.

Meet our superstar multitasker, the Customer Experience Associate Extraordinaire

  • Charismatic Charmster: This person oozes charisma like a celebrity on a red carpet. When they greet you, you instantly feel like you've found your new best friend.
  • Smooth Talker: Their communication skills are as smooth as the cocktails they whip up. They can chat up a storm, whether it's about the weather or the best drinks in town.
  • Multitask Maestro: Ever seen someone juggle flaming cocktails while answering the phone and making dinner reservations? Yep, that's them They can handle it all without breaking a sweat.
  • Quick-Fix Magician: Need a problem solved ASAP? They've got you covered with their magical ability to turn frowns into smiles faster than you can say "martini."
  • Empathy Expert: They're like the emotional guru of the place. They can sense your mood and have a way of making you feel heard and understood.
  • OCD Organizer: Behind the scenes, they're secretly a neat freak. The bar is spotless, reservations are on point, and everything is in its perfect place.
  • Chameleon Charmer: They adapt to any situation like a chameleon changes colors. They can switch from laid-back casual to super formal, depending on who they're serving.
  • Team Dynamo: They're the glue that holds the team together. They've got your back, whether you're mixing drinks or manning the reception desk.
  • Eternal Optimist: Even when things get crazy, they've got a smile that could light up the darkest night. They're the eternal optimist that keeps the good vibes flowing.
  • Trustworthy Partner-in-Crime: When it comes to handling money, sensitive info, or keeping secrets, you can trust them with your life. They're the Batman of bartenders and Customer Experience.
  • Booze Guru: They know their way around cocktails like a seasoned pro. Ask them for a drink recommendation, and you're in for a treat.
In essence, they're the ultimate hosts, making sure your grooming experience is not just about looking great but also feeling great. It's all about a dash of luxury, a sprinkle of charm, and a whole lot of style. Cheers to the ultimate experience host

What will we need you to do?

In this position, you are like air traffic control. You are the first person the customer will meet on their way in the door and the last one they will have contact with on their way out. You would be responsible for greeting, making people feel comfortable, whip up their craft drinks or non-alcoholic bevies, starting conversations, creating relationships, and generally creating a fun, welcoming environment. It's a mix of Bartending and Barber Shop Reception work. Cool right?

To help the barber & stylist team, you will:
  • Create, edit, reschedule and cancel appointments.
  • Maintain an efficient schedule, to make sure each day is maximized for barbers and stylists.
  • Notify the grooming staff when a client has arrived.
  • Check out clients, after an appointment.
  • Learn how to make and serve our signature drinks in the lounge.
  • Communicate with the grooming staff regarding potential client issues, and alert leadership, if necessary.
  • Monitor appointment timeliness and ensure the schedule is running on time.
  • Make scheduling alterations if, say, people get behind, to get things back on track.
To help the clients, you will:
  • Book, edit, reschedule, and cancel appointments.
  • Run the bar during non-peak times when a bartender is not scheduled.
  • Create new client profiles. Answer phone calls and emails.
  • Greet and thank clients upon arrival and departure.
  • Assist with membership questions and set-up.
  • Take detailed notes in client profiles to personalize every experience.
  • Handle issues with professionalism and courtesy.
  • Take and prepare drink orders.
  • Check out product purchases.
  • Maintain a clean and tidy space.
Pay Rate: 15/hour plus tips and commissions on membership sales.

Note: An ABC Servers Permit is required to serve liquor. The cost for this online course is reimbursed fully and must be obtained for employment.

Why should you give us a shot?
  • Competitive compensation and opportunities for growth.
  • Access to ongoing training and development.
  • A supportive and collaborative team environment.
  • Employee discounts on services and products.
  • A culture that values work-life balance and personal well-being.
  • A commitment to giving back to the community through charitable initiatives.


Scissors & Scotch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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