Customer Service 3
1 month ago
** Customer Service 3**
**Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO004686 Showing 1 location **Job Details**
**Description**
Pilot Freight Services is seeking a full-time **Customer Service Representative** to work for out **Charlotte Station**, located in **Charlotte, NC**. The hours will be - Monday - Friday from 8 am to 5 pm.
**Responsibilities:**
* Answer the incoming call and provide excellent customer service to all callers
* Frequent and accurate communication with customers, cartage agents, and other stations and company personnel.
* Provide rate quotes on shipments
* Track & trace shipment's progress and resolve any problems
* Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner
* Update customer sheets
**Qualifications:**
* Must have some Customer Service background
* Must be detail-oriented
* Must have excellent computer and communication skills
* Must have the ability to multi-task in a high-paced environment
* Must be able to be on an on-call rotation.
**Skills**
**Required**
**MS Office Suite** *Intermediate* **POWER POINT** *Intermediate* **MS Word** *Intermediate* **EXCEL INTERMEDIATE** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**
**Required**
High School or better.
**Experience**
**Required**
**2-5 years:** Customer Service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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