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Hybrid-Customer Service Representative II

2 months ago

Menomonee Falls, United States Watts Water Technologies Full time

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead. As the Customer Service Representative II, you will work with customers and sales representatives to provide information about our products and services. Under the direction of the Customer Service Manager, you'll work with team members, product management, manufacturing personnel, and sales to meet customer needs and grow customer relationships. You Will: Promote customer service excellence and positivity throughout the organization and evaluate, identify, and lead process improvements that positively affect the customer experience. Monitor orders and work with production teams to meet customer needs. Act as the primary liaison and communication hub between manufacturing, customers, and sales agents. Manage order activities such as partial shipment, expedite, return requests, and short shipment or damage claims. Handle dispute resolution through research and customer contact up to collections. Process after-sale credit memos and invoices. Provide product application assistance to callers through the use of Bradley's website, databases, and learned knowledge. Help cross-reference part numbers while promoting the Bradley brand. Support price inquiries with formal quotation documents (typically configured product). Maintain and grow relationships and sales for assigned territory and house accounts. You Have: High school diploma or equivalent experience. 1-3 years' experience working in a fast-paced customer service environment. Experience working in or supporting a manufacturing or commercial plumbing environment preferred. Experience with Epicor ERP desired. Here's why you'll love working here: Work within an innovative company, meeting passionate colleagues and partners with diverse backgrounds and experience. Generous time off program, with the option to purchase additional Paid Time Off. Twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year's. Work schedules that fully support work/life balance. Competitive salary and comprehensive benefits package including medical, free basic dental, life insurance, 401(k) with company match and more. Physical Requirements: While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: Work in both office and manufacturing environments. May occasionally be required to perform job duties outside the typical office setting. How we work: At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources. #J-18808-Ljbffr