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Order Fulfillment Rep II
4 months ago
** Order Fulfillment Rep II**
Location: Madison, WI, US, 53701
Requisition ID: 7222 IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
IGT is committed to fighting the COVID-19 pandemic. All newly hired employees at IGT must receive the final dose of the COVID-19 vaccine before they begin work unless they are approved for medical or religious accommodation.
****Responsibilities****
As a Call Center team member, you will be providing outstanding customer service to assist established Lottery retailers during scheduled sales phone calls and implement telemarketing strategies to drive results.
* Handle a daily call list.
* Contact Lottery retailers to promote new products, place orders, and provide exceptional customer service.
* Answers inbound calls from Lottery retailers, in addition to handling scheduled outbound calls.
* Work in partnership with Lottery field marketing staff to develop strategies to help Lottery retailers increase their sales performance and profits.
* Develop an understanding of the Lottery retailers needs and the products that are best suited to each retailer.
* Review and process incoming ticket orders received from both Lottery field marketing staff and Lottery retailers.
* Provide support for key retail accounts and help coordinate change of ownership transitions.
* Provide information to Lottery retailers on upcoming Lottery promotions and contests.
* Educate Lottery retailers on instant ticket policies and procedures.
* Work with Lottery retailers in troubleshooting and correcting incorrect shipment of orders.
* Perform additional duties as assigned
****Qualifications****
Minimum Education:
* High School Diploma
* Associates Degree preferred
Experience:
* 2 years of work experience, preferably in a customer service role
* Proficiency in Microsoft Office Applications (Outlook, Teams, Excel, Word, etc.)
* Professional phone etiquette
****Keys to Success****
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership
*IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.*
**Nearest Major Market:** Madison
