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Customer Experience Representative
1 month ago
Overview
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people-oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for an
Customer Experience Representative (CXR) at the Sanford Airport . The Customer Service Representative provides superior, friendly, and efficient transactions and offers company-approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This position is full-time (40 hours/week).
This position is located at the Sanford Airport (zip code 32773).
This position pays $19.61 / hour ($20.11 / hour after 4pm) PLUS monthly customer service bonus incentives. This is an anticipated yearly pay of $40,700 / year to $50,400 / year.
Apart from religious observation, interested candidates must be able to work a full-time (40 hour/week) Evening shift schedule, including holidays, from 4pm - Close, with days off on the weekdays.
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner.
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services which includes offering optional protection products, upgrades, fuel options, and other additional equipment.
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and miscellaneous calls as assigned.
Assist in assessing the condition of rentals upon return.
Notify Management of any known customer problems.
Notify Management of any known vehicle problems and any required vehicle maintenance.
Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old.
High School Diploma or G.E.D. required.
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
No drug or alcohol-related convictions on driving record in the past 5 years.
Must be able to understand, read, write and speak English.
Must be willing to work at the Orlando International Airport.
Must be willing to accept pay of $19.61/hour ($20.11/hour after 4pm).
Apart from religious observation, must be able to work a full-time (40 hour/week) Evening shift schedule, including holidays, from 4pm - Close, with days off on weekdays.
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