Experienced Customer Call Center Representative

2 weeks ago

Sanford, United States Waste Pro Full time

Waste Pro of Florida
101 Sanford-SANF

SUMMARY OF POSITION:
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.

OTHER JOB RESPONSIBILITIES:
* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
* Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

No CDL Required

QUALIFICATIONS:
* Ability to handle a heavy volume of calls in a professional and efficient manner
* Excellent verbal, written and analytical skills
* Computer proficiency in MS Office and strong typing Skills,
* Ability to multi task.
* Ability to react well under pressure and treat others with respect
* Ability to identify and resolve problems in a timely manner
* Ability to Prioritize and plan work activities
* Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
* Ability to balance team and individual responsibilities and help build a positive team environment.
* Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
* Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

Waste Pro supports a diverse workforce and is an Equal Opportunity Employer. Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.

  • Automotive BDC Representative/Call Center

    2 months ago

    Sanford, United States EasyCare Recruiting Full time

    Job DescriptionJob DescriptionAutomotive BDC Representative – Call CenterJT Auto Mart***Monthly Income Guarantee!*** Do you have what it takes to excel in a fast-paced, high-volume sales environment? If so, the rewards can be outstanding! Our dealership is currently seeking highly motivated, results-driven internet sales professionals for new and used...

  • Customer Service Representative

    2 weeks ago

    Sanford, United States American Air & Heat Full time

    Job DescriptionJob DescriptionCustomer Service Representative-American AirAbout Us: Are you someone who provides service with a smile? Do you enjoy working with people and building lasting relationships? American Air & Heat is a growing company with many advancement opportunities, and we want you to be part of our busy team!Position Summary: We are seeking...

  • Customer Service Representative

    2 weeks ago

    Sanford, United States American Air & Heat Full time

    Job DescriptionJob DescriptionCustomer Service Representative-American AirAbout Us: Are you someone who provides service with a smile? Do you enjoy working with people and building lasting relationships? American Air & Heat is a growing company with many advancement opportunities, and we want you to be part of our busy team!Position Summary: We are seeking...

  • Customer Care Representative

    1 month ago

    Sanford, United States Kelly Services, Inc. Full time

    Customer Support Representative I The Customer Care Representative reporting to Customer Care Supervisor, is responsible for: Answering customer calls via multiple queue line; handle each call in an efficient and professional manner. Utilizing overla Customer Care, Representative, Retail, Staffing, Customer

  • Customer Service Representative

    3 months ago

    Sanford, United States Del-Air Full time

    ** Customer Service Representative - (Sanford, FL)** **Job Category****:** Customer Service **Requisition Number****:** CUSTO003008 Showing 1 location **Job Details** **Description** ****DEL-AIR Heating, Air Conditioning, and Refrigeration, Inc.** is the largest Residential HVAC Company in the United States. We are a rapidly growing industry leader with...

  • Customer Service Representative

    3 days ago

    Sanford, North Carolina, United States Central Carolina Hospital Full time

    Job SummaryCentral Carolina Hospital is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional service to patients, visitors, and staff, while ensuring the smooth operation of our front desk and switchboard.Key ResponsibilitiesGreets visitors and...

  • Sales Representative

    2 days ago

    Sanford, Florida, United States Nurse On Call TexasArizona Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Representative to join our team at Nurse On Call Texas/Arizona. As a key member of our sales team, you will be responsible for generating business in an assigned territory and promoting our company services to the community.Key ResponsibilitiesIdentify and pursue new business opportunities...

  • Customer Service Representative

    5 days ago

    Sanford, United States PWR Brands LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and directing calls.Responsibilities:Handle customer inquiries, appointments, and rescheduling. Provide information about the products and services.Work with multiple...

  • Customer Service Representative

    5 days ago

    Sanford, North Carolina, United States Central Carolina Hospital Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Central Carolina Hospital. As a key member of our front desk team, you will be responsible for providing exceptional service to patients, visitors, and staff.Key ResponsibilitiesOperate a multi-line phone console and route calls...

  • Customer Service Representative

    3 weeks ago

    Sanford, United States U-Haul Full time

    Location: 3101 S Orlando Dr, Sanford, Florida 32773 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    3 weeks ago

    Sanford, United States Equipment Giant Inc Full time $18 - $20

    Job DescriptionJob DescriptionAbout Us: We are a small, family-owned internet company dedicated to providing exceptional service to our customers. We value teamwork, a friendly work environment, and the opportunity to grow with us.Job Description: We are seeking a motivated and articulate Customer Service Representative to join our team. In this role, you...

  • Customer Service Representative

    2 months ago

    Sanford, United States U-Haul Full time

    Location: 2701 S Horner Blvd, Sanford, North Carolina 27330 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    Sanford, United States U-Haul Full time

    Location: 3101 S Orlando Dr, Sanford, Florida 32773 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Experience Representative

    1 month ago

    Sanford, United States Enterprise Holdings Full time

    For an Customer Experience Representative (CXR) at the Sanford Airport. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience f Customer Experience, Representative, Customer Service, Retail, Automotive, Experience

  • Customer Service Representative

    3 months ago

    Sanford, United States 4 Lane Insurance Full time

    Job DescriptionJob DescriptionSalary: $15-$20 per hourAre you passionate about helping people and providing top notch customer service? Are you knowledgeable about insurance products and ready to assist clients in navigating their coverage needs. If so, 4 Lane Insurance (Formerly a Farmer's Insurance Agency) wants you to join our team as a customer...

  • Customer Service Representative

    1 month ago

    Sanford, United States Flextrude Full time

    Job DescriptionJob DescriptionWe are looking for a Receptionist with Customer Service Experience to manage our front desk and assist our Customer Service Department on a daily basis and to perform a variety of administrative and clerical tasks. MICROSOFT OFFICE SKILLS ARE NEEDED TO SUCCESSFULLY PERFORM IN THIS POSITION.As a Receptionist, you will be the...

  • Experienced Sales Representative

    2 weeks ago

    Sanford, United States Asphalt Icons Full time $52,000

    Job DescriptionJob DescriptionAs a Sales Representative at Asphalt Icons, you will be responsible for generating new business, maintaining and growing existing accounts, and achieving sales targets. You will play a crucial role in driving revenue growth and building strong relationships with our clients.Key Responsibilities:Lead Generation: Identify and...

  • Storage Customer Service Representative

    2 months ago

    Sanford, United States U-Haul Full time

    Location: 1811 Rinehart Rd, Sanford, Florida 32771 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's...

  • Enterprise Customer Service Representative

    4 weeks ago

    Sanford, United States Online Labels Full time

    Watch this video to learn more about the culture here at Online Labels Group! Role Summary Enterprise Customer Service Representatives help with assigned accounts by acting as a point of contact within the company for all questions such as quotes, samples, art approvals, ship dates, and any other requests. Shift: Monday-Friday 8:00am-5:00pm Pay rate: based...

  • FL Licensed Customer Service Representative

    3 months ago

    Sanford, United States Insurance Land and Associates Full time

    Job DescriptionJob DescriptionINTRODUCTIONWe are long-standing members of the community and have deep expertise in the unique risks that are prominent in our area. We are proud to offer competitive prices, complete coverage and quality customer service. Since opening our doors, we have continued to partner with leading insurance providers, delivering our...