Start-Up Customer Experience Agent

3 weeks ago

Sanford, United States Del-Air Heating & Air Con Full time $18 - $25
Job DescriptionJob Description


Primary Responsibilities: The start-up customer service representative communicates with clients while maintaining a professional demeanor.

Specific Duties & Tasks:

  • Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escalated to the Customer Service Manager.
  • Communicates with customers via phone, email to create service orders.
  • Handles complaints regarding billing or service rendered.
  • Gathers all information for the service file location, edits, updates.
  • Creates new orders, if necessary.
  • Assists field supervisors in communication with customers to set up service calls.
  • Create service information advertising folders for the field staff.
  • Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
  • Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
  • Ensure compliance with all Del-Air policies and procedures.


Qualifications:

  • High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered.
  • A minimum of two years’ experience in call center.
  • Comfortable working in fast-paced environments
  • Outlook knowledgeable
  • Familiarity with Service Titan (preferred but not required)
  • HVAC knowledgeable (preferred)
  • Computer literate with expert knowledge in MS Office Suite (Word, Excel, PowerPoint).
  • Ability to maintain professionalism on the phone, and via email
  • Demonstrate strong verbal and written communication skills.
  • Ability to speak Spanish, preferred but not required.
  • Eligible to legally work in the United States.
  • At least 18 years of age.
  • Successfully complete a background check and drug screen.
  • Ability to thrive in a team environment.

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