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Estate Care Account Manager
1 month ago
Role responsibilities include:
- Responsible for managing the landscape and all it encompasses for 25-30 Summerhill Estate Care client properties
- Operate as lead point of contact for any and all matters specific to each account
- Build and maintain strong, long lasting customer relationships
- Oversee customer account management, including negotiating contracts and agreements to maximize profit
- Develop new business, opportunities to upsell or identify areas of improvement to increase revenue
- Handle challenging client requests or issues, escalating as needed
- Work with administrative staff to ensure accounts are current and up to date
- Liaise between field staff and senior management
- Relay customer requests to field supervisors and foremen and ensure they are being completed in a timely manner and to Summerhill quality
- Ensure all deadlines are met efficiently and maintain budgets and profit margins
- Ensure weekly updates on each property are published on Slack and clients receive reports as needed
- Be available to work on Saturdays as needed during the busy season (April-July)
Required Skills/Abilities:
- 3 years of landscape or horticultural experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Ability to work independently
Physical requirements: prolonged periods driving, sitting