Front Desk Manager

1 month ago

Minneapolis, United States CSM Corporation Full time

Marriott Minneapolis West | CSM Lodging Services St Louis Park, MN 55426, USA Description This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results. Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction. Serves as Brand Champion. Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows CSM procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy. Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and development of all employees. Responsible for all required training for department employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initiatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines. Adheres to all CSM Standard Operating Procedures. Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents. Proactively manages hotel inventory and implements strategy to maximize revenue. Competencies/Skills Required: 2+ years of customer service and 1+ years supervisory/management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Demonstrates clear written and verbal communication skills. Education: High school diploma or GED required, college degree or equivalent experience preferred. Physical Requirements: Ability to lift, push or pull up to 75 pounds on an occasional basis. #J-18808-Ljbffr

  • Front Desk Manager

    2 months ago

    Minneapolis, United States Marriott International Inc Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest...

  • Front Desk Representative

    22 hours ago

    Minneapolis, Minnesota, United States MCR Hotels Full time

    Job SummaryMCR Hotels is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.Key ResponsibilitiesProvide attentive and courteous service to all guests, responding to their...

  • Front Desk Operations Manager

    5 days ago

    Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQUALIFICATIONS:At least 2 to 3 years of...

  • Front Desk Supervisor

    2 days ago

    Minneapolis, Minnesota, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of hotel operations.Key ResponsibilitiesGuest ServiceProvide exceptional guest service,...

  • Front Desk Supervisor

    3 days ago

    Minneapolis, Minnesota, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front office associates.Key ResponsibilitiesLeadership and...

  • Front Desk Administrator

    6 days ago

    Minneapolis, United States LifeSource Full time

    LifeSource is hiring a Front Desk Administrator to ensure a welcoming and informative environment for anyone visiting or working in the LifeSource Headquarters in Minneapolis. This person will serve as the first and last point of contact and will provide a calm, and friendly face and voice of the organization. The following information provides an overview...

  • Front Desk Representative

    5 days ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Attendant to join our team at Fairview Health Services. As a Front Desk Attendant, you will be the first point of contact for our residents, guests, and staff, providing exceptional service and support to ensure a positive experience.Key ResponsibilitiesCustomer Service: Greet and...

  • Front Desk Receptionist

    20 hours ago

    Minneapolis, United States Complete Oriental Medical Care Full time

    Front Desk Receptionist/Marketing Assistant for Progressive Acupuncture Clinic Looking for a take-charge front desk receptionist who loves talking to people and is passionate about helping as many people as possible with alternative medicine/ Acupuncture. This is an exciting opportunity for a heart-centered person with a natural talent for marketing and...

  • Front Desk Attendant

    3 months ago

    Minneapolis, United States Fairview Health Services Full time

    Ebenezer offers a robust compensation package with generous benefits and wages ranging from $15.57 - $20 per hour. Wage determinations will be based on similar experience We are looking for a Front Desk Attendant to support our Senior Housing communi Front Desk, Attendant, Customer Experience, Customer Service, Hotel, Healthcare

  • Front Desk Coordinator

    2 days ago

    Minneapolis, Minnesota, United States Walker Methodist Full time

    **Job Summary**Walker Methodist is seeking a highly skilled and professional Concierge/Receptionist to join our team. As a key member of our community, you will be responsible for managing front desk operations, interacting with residents and guests, and providing exceptional customer service.**Key Responsibilities:**Manage front desk phones and respond to...

  • Front Desk Receptionist

    2 days ago

    Minneapolis, United States Complete Oriental Medical Care Full time

    Front Desk Receptionist/Marketing Assistant for Progressive Acupuncture ClinicLooking for a take-charge front desk receptionist who loves talking to people and is passionate about helping as many people as possible with alternative medicine/ Acupuncture. This is an exciting opportunity for a heart-centered person with a natural talent for marketing and...

  • Front Desk Receptionist

    8 hours ago

    Minneapolis, United States Complete Oriental Medical Care Full time

    Front Desk Receptionist/Marketing Assistant for Progressive Acupuncture ClinicLooking for a take-charge front desk receptionist who loves talking to people and is passionate about helping as many people as possible with alternative medicine/ Acupuncture. This is an exciting opportunity for a heart-centered person with a natural talent for marketing and...

  • Front Desk Administrator

    3 months ago

    Minneapolis, United States JABRA Corporation Full time

    **Position:** Front Desk Administrator **Reports to Title:** Customer Care Supervisor **Department/Division:** Customer Care **Primary Work Location:** Bloomington, MN **Job Code/Classification** Non-Exempt **Revision Date:** November 2021 **Position Overview** To provide administrative support for the ReSound location in Bloomington, MN of the North...

  • Front Desk Supervisor

    1 month ago

    Minneapolis, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front DeskManager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Attendant

    4 weeks ago

    Minneapolis, United States Health Fitness Full time

    Front Desk Attendant - Minneapolis, Minnesota. On-call/as-needed/substituteHealthFitness is looking for Front Desk Staff to join the fitness team at various client sites around Minneapolis and St. Paul, MN. In this position, you will greet, check-in Front Desk, Substitute, Attendant, Customer Service, Instructor, Hotel

  • Front Desk Agent

    3 weeks ago

    Minneapolis, United States CSM Corporation Full time

    This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company's standards of quality and professionalism. - Anticipates and responds to guests in a fr Front Desk, Agent, Property Management, Hotel

  • Front Desk Representative

    2 days ago

    Minneapolis, Minnesota, United States Marcus Hotels Full time

    About Marcus Hotels & ResortsMarcus Hotels & Resorts is a leading hospitality company with a rich 60-year history of operational and service excellence. We are a division of The Marcus Corporation and are committed to creating extraordinary experiences for our guests and associates.Our PortfolioWe have a diverse portfolio of 15 hotels and resorts across the...

  • Front Desk Agent

    5 months ago

    Minneapolis, Minnesota, United States Moxy Minneapolis Uptown Full time

    We're looking for a Front Desk Agent to join our Crew. We know you're not into stiff uniforms, so ours are comfortable and sleek. What do you bring to the party? You have great style, are quick on your feet and know what's happening in uptown. You have an open and outgoing personality and enjoy chatting with guests (probably people you'd want to hang out...

  • Front Desk Agent

    2 weeks ago

    Minneapolis, United States Moxy Minneapolis Downtown Full time

    We’re looking for a Front Desk Agent to join our crew during the AM shifts! We know you’re not into stiff uniforms, so we don't have any. What do you bring to the party? You have great style, are quick on your feet and know what’s happening around town. You have an open and outgoing personality and enjoy chatting with guests (probably people you'd...

  • Front Desk Attendant

    4 weeks ago

    Minneapolis, United States Insight Global Full time

    Title: Front Desk AttendantType: PERMLocation: Minneapolis, MN 55415Schedule: Monday- Friday 3 PM - 11 PM OR 7 AM - 3 PMPay Rate$20-21/hourMust-havesStrong verbal and written communication skills and the ability to work effectively with a wide range of people in a diverse community.Ability to maintain personal recordkeeping systems and procedures.Customer...