Customer Service

2 weeks ago

Marietta, United States WellStar Health System Full time

Customer Service & Collections Rep

Wellstar Shared Services Location Georgia-Marietta Category Professional Job Id 76084 Job Type Full-Time Days JOB DESCRIPTION Overview

our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of whats possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in peoples lives.

Responsibilities

The Customer Service and Collections Representative functions under the direction of the Supervisor Customer Service. Makes outbound calls and receives inbound calls relative to the management, cash collection and/or final disposition of patient account balances due from patients and/or other responsible parties, optimizing cash flow, while demonstrating excellent customer service skills.

Qualifications

Required Minimum Education

* High School diploma.

Required Minimum Certification

* CPAR (Certified Patient Account Representative) credential a plus but not required.

Required Minimum Experience

* Two to three years experience in a hospital, physicians office or related healthcare office environment preferred or two plus years in healthcare account management with customer service experience preferred.

Required Minimum Skills

* Basic knowledge of medical terminology

* Basic experience and knowledge of PC applications

* Detailed-oriented, good organizational skills, and ability to be self-directed

* Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere

* Flexibility to perform other tasks as needed in an active work environment with changing work needs

* High-level problem solving, analytical, and investigational skills

* Excellent internal/external customer service skills

* Excellent communication skills to include oral and written comprehension and expression

* Ability to learn quickly and meet continuous timelines

* Exhibit behaviors consistent with principles of excellent service

* Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment

* Exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect)

PHYSICAL DEMANDS AND WORKING CONDITIONS: typically found in this job. Please List Physical Demands: Frequent/routine walking, standing, stooping, assisting with positioning of patients, lifting while appropriately using safe

Wed like to invite you on a career journey like no other In return for your contributions, well help you make the most of all lifes moments on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think its pretty simple we care for our team members and our team members care for the community.

Make a difference in patients lives and your own Here, its more than healthcare its CareerCare

Location Georgia-Marietta Category Professional Posted Date 01/27/2022 Location Georgia-Atlanta Category Professional Posted Date 01/27/2022 Location Georgia-Marietta Category Professional Posted Date 01/27/2022 Location Georgia-Marietta Category Professional Posted Date 02/02/2022 Location Georgia-Marietta Category Professional Posted Date 01/20/2022 Location Georgia-Atlanta Category Professional Posted Date 01/20/2022 Location Georgia-Marietta Category Professional Posted Date 01/19/2022 Location Georgia-Marietta Category Professional Posted Date 01/20/2022 Location Georgia-Alpharetta Category Professional Posted Date 01/20/2022 Location Georgia-Marietta Category Professional Posted Date 01/16/2022 Location Georgia-Griffin Category Facility, Environmental, and Nutrition & Food Services Posted Date 01/27/2022 Location Georgia-Roswell Category Administrative and Clerical Posted Date 02/02/2022 Location Georgia-Marietta Category Nursing: Direct Care Posted Date 01/20/2022

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