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Customer Service Representative
3 months ago
Status: Open Until Filled
This is the journey level position of three levels that reports to an assigned Supervisor of Customer Service. This position is responsible for entering meter data readings and assisting customers with billing inquiries.
- Assists customers (phone or walk-in) with billing inquiries or complaints.
- Processes applications for connection, disconnection, or transfer of utility service by phone or in person.
- Verifies no outstanding/delinquent accounts before processing connection or transfer of service.
- Determines required amount of commercial deposits by calculations based on size and type of individual account.
- Completes form letter of credit for customers.
- Determines printing priority for work orders to be distributed to service workers for initiation and/or termination of service.
- Tracks late deposit assessments and notifies customer or disconnects service.
- Verifies inspections before processing applications to install permanent electrical meters.
- Enters requests for refund checks from overpaid accounts into the computer system.
- Processes and completes non-payment service orders and generates disconnection orders for returned checks and payment agreements.
- Generates service orders to verify service disconnected for non-payment.
- Requests checks to reimburse Cashier’s petty cash.
- Enters meter readings into computer to insure proper billing.
- Records results and assigns charges for meter tests performed on electric and water meters and mails appropriate correspondence to customer.
- Handles returned checks from banks by debiting accounts with necessary charges.
- Generates charges to customer’s account for established fees.
- Processes accounts for addition to budget billing program.
- Codes accounts in computer system for health hardships and senior discounts.
- Processes credit card payments by phone.
- Assists the Final Billing Representative by transferring balances to active accounts and entering check requests for over payment on final bills.
- Relieves Switchboard Operator daily during lunch hours and vacation as assigned.
- Performs other related duties as required.
Preferred Qualifications:
- High school graduate or GED and a minimum of two years of related customer service experience in a similar operation.
- Must have a pleasant speaking voice (English) and ability to interact with customers in an effective and courteous manner. Ability to speak Spanish as a second language preferred.
- Knowledge of general office procedures, appropriate professional dress, and skill in the use of a personal computer to retrieve and enter account information into database, and modern office equipment (i.e. calculator, copier, FAX, switchboard, credit card processor).
- Knowledge and skill using business mathematics. Ability to accurately record numeric and other information into the billing database.
- Ability to work under deadlines and pressures, as all related work must be completed by the end of the business day.
Successful candidates are required to submit to drug screen & background inquiry.
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