End User Support Specialist I

4 days ago

Denver, United States ApTask Full time
About Client:
The Client is specialised in title insurance and related services required for settlement by the real estate and mortgage industries, provided by our family of companies and high-quality network of policy-issuing offices. Its continued growth allows it to continue innovating and investing in key initiatives that propel the company forward in the real estate space.With a rich history dating back several decades, it has become a trusted name in the industry, offering comprehensive solutions to protect property buyers, sellers, and lenders from potential risks and uncertainties.

Rate Range: $30-$32/Hr

Job Description:
  • Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity
  • Responsible for the installation, configuration and ongoing functionality of desktop computers, peripheral equipment and software
  • Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and performs restorative and maintenance actions either remotely or at end-user location to resolve end-user problems
  • Typically resolves issues referred by help desk support
  • Follows standard procedures and guidelines
  • Understands how assigned duties relate to others within the team and how the team integrates with related teams
  • Impacts own team through the quality of the support provided
  • Recognizes and solves typical problems; selects solutions from established options
  • Communicates moderately complex information in routine situations, typically within own team
  • Works under general supervision with limited ability to modify approach
  • Individual contributor having no supervisory responsibilities; manages own workload
  • Performs all other duties as assigned by management
Skills/Experience:
  • 2+ Years in Desktop and remote support.
  • Office 365 Support
  • Ticketing Systems
  • Service NOW
Required Skills:
  • Advanced knowledge and support for
  • Windows 10/11
  • Office 365
  • Printers (Networked)
  • Networking Fundamentals
Desired Skills:
  • Azure AD
  • Advanced Networking


Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com

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