End User Computing

5 days ago


Denver, United States Saxon Global Full time

Hello,

Hope you are doing great.

Please let me know if you are interested with below position.

Position - End User Computing / Desktop Support Engineer

Location - Zuni, Denver, Colorado

Job Type - Contract Position

Qualifications and Education Requirements

A certificate or diploma from a technical college is a typical minimum requirement, but associate's and bachelor's degrees both exist in computer-related majors as well. Good communication skills are essential for this role.

Preferred Skills

  • Minimum of 2-5 years Hands on experience in the EUC and specially with L2 services, with very strong windows knowledge and hands on and understanding of the Windows 10 / 7 OS and general Virtual Desktop Knowledge.
  • Should be HP Certified and have an understanding of ITIL processes including Incident Management, Service Request Fulfillment and working on Incident Management.
  • Prefer experienced working with ServiceNow and other ITSM tools and should understand the best practice of recording all customer transactions in incident / Request ticket worklogs.
  • Follow Incident and Service Request process and other work processes as provided by Operations Manager.
  • Provides support as trained, defined, instructed and managed by Ops Manager.
  • Coordinate OEMs such as Dell, HP for repairs as trained and defined by TechM.
  • Responsible for Depot services which includes but not limited to Shipping, Build, receiving of shipment, packing tasks.
  • Support Asset Management and Imaging team for completing the deliverables.
  • Utilize remote tools, as provided and trained by customer, when feasible.
  • Experience with MAC & Windows Server infrastructure & roles (AD, DHCP, DNS, DFS, CA, etc.)
  • Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues
  • Experience with Video Conferencing Solutions (Skype, WebEx etc.) or like environment
  • Experience with SharePoint Administration or like environment
  • Experience with Exchange & 3rd party email protection or like environment
  • Experience with Office365 Enterprise licensing and subscriptions or like environment
  • Experience with Hyperconverged Infrastructure (Nutanix, VMware, etc.) or like environment
  • Experience with Public Cloud Computing & Networking (Azure, AWS, Google, etc.) or like environment
  • Experience with Virtual Desktop Infrastructure (Citrix, HP Thin Client, etc.) or like environment
  • Ability to demonstrate strong knowledge and experience supporting Microsoft Windows Server/Desktop & Linux operating systems, etc.
  • Technical Professional certifications including or from any of the following: ITIL, SANS, MSFT, CISCO, VMware are a plus

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