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Client Success Consultant

2 months ago

Bossier City, United States S&A Group Full time
Description

Do you have a passion for delivering outstanding customer support? Join the S&A Group team in Bossier City, LA, where excellence and dedication drive everything we do. As a Client Success Consultant, you'll be at the forefront of ensuring our clients receive exceptional service. You'll have the opportunity to showcase your problem-solving abilities, address client inquiries, and create memorable, positive experiences with each interaction.

What You'll Do:

As a Client Success Consultant, you'll play a crucial role in helping potential clients discover the benefits of our programs and guiding them to the best plan upgrades. You'll also provide exceptional service to our current clients by resolving billing concerns, updating benefit packages, and suggesting improvements. If you have experience in customer service or sales and excel in communication, this is the perfect role for you. Your responsibilities will include managing client relationships to ensure satisfaction, fostering an environment of open feedback, and tracking company progress.

Responsibilities

•Promptly respond to customer inquiries via phone, email, and mail with professionalism and accuracy.
•Provide detailed information about our products, services, and pricing.
•Assist clients with benefit placement, tracking, and resolving issues or complaints.
•Maintain up-to-date customer records in our database.
•Collaborate with team members to ensure a seamless and satisfying customer experience throughout the sales process.

Qualifications

•1-2 years of experience in customer support or a related field.
•Excellent verbal and written communication skills.
•Ability to handle customer inquiries and resolve issues with empathy and professionalism.
•Proficiency in customer support software and systems.
•Strong problem-solving skills and attention to detail.