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Operational Specialist

1 month ago

Englewood Cliffs, United States LX Pantos America, Inc Full time

Company: LX Pantos America, Inc.

Job Title: LMD Operational Specialist (Claims)

Department: LMD Team (Last Mile Delivery)

Primary Responsibilities

50% Customer Claim Management

  • Take service calls/customer claims and verify the details with the delivery agent
  • Monitor the process of resolving claims
  • (Set up customer claim resolution process)
  • Analyze claim type and establish improvement for each type
  • Communicate with relevant departments regarding claims

30% Return Management

  • Classification of reasons for return
  • Request RA to the person in charge of the order management
  • Share the RA number to the warehouse manager for return processing
  • Monitor/manage aging RA to be closed

20% Order Schedule Management

  • Check the customer order information and details
  • Share with order manager if there is a problem with customer order information
  • Change/adjust the delivery date when requested by customer claims/inquiries
  • Allocate and request additional resources as needed

Requirements

  • Bachelors degree in Supply Chain Management, Logistics, or equivalent preferred
  • Strategic thinker, self-starter, and team player with strong interpersonal skills
  • Strong communication skills - verbal and written
  • Intermediate/Advance skills with MS Office suites.
  • 1+ years of minimum experience in Transportation/Supply chain or related role (preferred)
  • Detail oriented and ability to manage multiple tasks and prioritize time sensitive situations in a fast-paced environment
  • Clear and concise communication skills with good attitude and ability to work in a team setting
  • Prioritization, able to shift focus to urgent issues while not falling behind on other duties

Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays

Job Type: Full-time, Regular

Job Location: Englewood Cliffs, NJ

Hours: Monday to Friday, 8:00 AM to 5:00 PM