Customer Service Representative
2 weeks ago
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Role Description
This is a full-time on-site role as a Customer Service Representative based in New Brunswick, NJ. The main responsibilities include but are not limited to answering incoming customer inquiries via phone, email, chat, and social media as well as managing and resolving customer complaints. The customer service representative will be responsible for building strong relationships with customers and helping to generate sales leads by providing excellent customer service.
Qualifications
- Excellent communication and interpersonal skills
- Prior experience in a Customer Service role or similar
- Ability to multitask, prioritize, and manage time effectively
- Conflict resolution skills
- Detail-oriented with strong organizational skills
- Familiarity with CRM systems and practices
- Proficient in Microsoft Office Suite or Google Suite
- High school diploma, GED, or suitable equivalent.
Preferred qualifications include prior experience in retail, footwear, or apparel industries. Knowledge of and passion for the brand is also highly preferred. We value candidates who are solutions-oriented, adaptable, and able to consistently provide a positive customer experience.
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