Customer Service Representative

2 weeks ago


New Brunswick, United States Robert Half Full time
Job DescriptionJob Description

We are offering a short term contract employment opportunity for a Customer Service Representative. This role is in the logistics industry and involves interacting with customers and tracking delivery teams. The workplace environment is busy, with a focus on ensuring customer satisfaction and efficient service delivery.


Responsibilities:


• Monitor and track delivery teams throughout the day to ensure timely and accurate deliveries

• Handle customer inquiries effectively and professionally

• Maintain accurate records of customer interactions and transactions

• Update customers about their delivery status and reschedule deliveries if necessary

• Resolve any issues related to customer orders or deliveries

• Use specific software for data entry and record keeping (training provided)

• Handle incoming calls in a call center environment

• Work in collaboration with other team members to ensure seamless service delivery

• Utilize dispatching experience to manage and coordinate logistics operations

• Use communication skills to connect with customers and provide excellent service.

• Possess strong customer service skills with the ability to interact professionally with clients and team members
• Have experience in dispatching, coordinating and directing deliveries and pickups
• Ability to handle high volume calls and emails
• Proficient in using computer systems for tracking, information gathering, and/or troubleshooting
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively
• Ability to work independently and as part of a team
• Ability to solve problems and make decisions in a fast-paced environment
• Knowledge of logistics operations and procedures would be advantageous
• Must be detail-oriented and have strong organizational skills
• Ability to handle stressful situations and high-pressure scenarios calmly and effectively.

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