Client Services Representative II
4 weeks ago
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us Job Description: This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: Identifies client needs and recommends solutions when fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls Required Qualifications: Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections Is comfortable receiving ongoing performance feedback and coaching Has the ability to learn and adapt to new information and technology platforms Has at least an intermediate level of proficiency with computers and current technology Has 1+ years of customer/client service experience, including experience handling difficult client situations Desired Qualifications: 1+ years of experience in the banking/financial industry 1+ years of experience working in a client service capacity Skills: Attention to Detail Customer Service Management Customer and Client Focus Issue Management Active Listening Adaptability Client Solutions Advisory Data Collection and Entry Problem Solving Account Management Analytical Thinking Client Experience Branding Fraud Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 #J-18808-Ljbffr
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Client Services Representative II
3 days ago
Tampa, Florida, United States Bank of America Full timeJob Summary:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We are seeking a highly skilled Client Services Representative II to join our team in Tampa, Florida. As a Client Services Representative II, you will be responsible for resolving routine client requests through calls,...
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Client Services Representative II
4 days ago
Tampa, FL , USA, United States Bank of America Full timeJob Summary:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. As a Client Services Representative II, you will play a critical role in delivering exceptional customer experiences and resolving routine client requests in a fast-paced inbound contact center environment.Key...
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Client Support Specialist II
1 week ago
Tampa, Florida, United States The Bank of America Corporation Full timeAbout Us:At Bank of America, we are driven by a shared mission to enhance financial well-being through meaningful connections.Role Overview:As a Client Services Representative II, you will play a crucial role in delivering exceptional service to our clients. Your responsibilities will include:Providing outstanding client support and assistance.Engaging with...
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Client Relations Specialist II
2 weeks ago
Tampa, Florida, United States The Bank of America Corporation Full timeAbout Us:At Bank of America, we are driven by a shared mission to enhance financial well-being through meaningful connections.Role Overview:This position plays a crucial role in fostering client relationships and ensuring exceptional service delivery. As a Client Services Representative II, you will be responsible for:Providing outstanding support to...
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Client Services Representative II
1 month ago
Tampa, Florida, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
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Food Service Representative II
5 days ago
Tampa, Florida, United States BayCare Health System Full timeAbout BayCare Health SystemBayCare Health System is a leading healthcare provider in the community, dedicated to delivering exceptional patient care and service. As a member of our team, you will have the opportunity to make a meaningful impact on the lives of our patients and their families.Job SummaryWe are seeking a highly motivated and detail-oriented...
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Client Care Associate II
2 weeks ago
Tampa, Florida, United States Elevance Health Full timePosition Overview:As a Customer Care Representative II, you will play a crucial role in providing exceptional service to our clients. Elevance Health is committed to enhancing lives and communities through simplified healthcare solutions. In this role, you will primarily work remotely, with the expectation of attending on-site training sessions.Key...
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Client Services Representative II
4 weeks ago
Tampa, United States The Bank of America Corporation Full timeAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Client Service, Bilingual, Representative, Spanish, 1st Shift, Shift, Retail, Banking
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Client Services Representative II
3 months ago
Tampa, United States The Bank of America Corporation Full timeAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Client Service, 2nd Shift, Representative, Business, Financial, Solutions Advisor, Retail, Banking
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Tampa, United States Hillsborough Community College Full timeCompensation Range: $17.51 - $26.69 Position Summary: Clinical Liaison's Office Client Services Representative Job Description: Provides administrative support to assigned office(s) to ensure effective and efficient daily office operations. Duties include processing individual and client registrations, accurate accounting of all monies received, maintaining...
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Client Service Representative
4 days ago
Tampa, FL , USA, United States Truist Inc Full timeJob SummaryWe are seeking a highly skilled and motivated Client Service Representative to join our team at Truist Inc. As a Client Service Representative, you will be responsible for providing exceptional internal and external service support to clients, vendors, and teammates.Key ResponsibilitiesPrioritize and process new and renewal business within...
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Client Relationship Specialist II
2 weeks ago
Tampa, Florida, United States PNC Financial Services Group Full timeJob OverviewPosition SummaryAt PNC Financial Services Group, our workforce is our most significant asset and competitive edge in the markets we operate. We are committed to providing an exceptional experience for our clients. Our daily efforts are focused on nurturing an inclusive workplace culture where every employee feels valued, respected, and empowered...
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Fraud Client Services Representative
3 days ago
Tampa, Florida, United States Bank of America Full timeJob Summary:We are seeking a highly skilled and detail-oriented Fraud Client Services Representative to join our team at Bank of America. As a key member of our client services team, you will be responsible for providing exceptional service to our clients by resolving multi-product fraud-related client requests.Key Responsibilities:Identify client needs and...
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Client Services Representative II
1 month ago
Tampa, United States The Bank of America Corporation Full timeAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Lending, Client Service, 2nd Shift, Representative, Vehicle, Financial, Retail, Banking
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Customer Service Representative
2 weeks ago
Tampa, United States SSM Services, inc Full time $40,000 - $55,000Job DescriptionJob DescriptionOur Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative will receive hands-on training to become a...
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Financial Service Representative II
3 months ago
Tampa, United States First Foundation Bank Full timeJob DescriptionJob DescriptionSummary: This position is responsible for delivering superior client service and proactively selling bank products/services that meet prospect/client needs. The position requires a thorough understanding of various client needs, and transactions, effective communication skills and the ability to sell/cross-sell/refer all bank...
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Client Service Representative
2 days ago
Tampa, FL , USA, United States Truist Financial Full timeJob SummaryWe are seeking a highly skilled and motivated Client Service Representative to join our team at Truist Financial. As a key member of our client service team, you will be responsible for providing exceptional service and support to our clients, vendors, and teammates.Key ResponsibilitiesPrioritize and process new and renewal business within...
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Client Representative
4 weeks ago
Tampa, United States Summit Strive Consulting Full timeJob DescriptionJob DescriptionJob Title: Client Representative Company Overview:Join our passionate team dedicated to making a difference! We are a leading fundraising company committed to supporting non-profit organizations in achieving their missions. Our client representatives play a pivotal role in connecting donors with causes they care about,...
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Client Services Representative
21 hours ago
Tampa, Florida, United States Restoration Hardware Full timeJob Summary:We are seeking a highly skilled and customer-focused Client Services Associate to join our team at Restoration Hardware. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, assisting clients in selecting and purchasing products, and maintaining a clean and organized store environment.Key...
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Client Service Representative
21 hours ago
Tampa, Florida, United States Ameriprise Financial Full timeJob Summary: We are seeking a highly organized and detail-oriented Client Service Specialist to join our team at Ameriprise Financial. As a key member of our administrative team, you will be responsible for providing exceptional support to our clients and internal stakeholders.Key Responsibilities:Manage and maintain accurate and up-to-date client files and...
