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Customer Service Representative
2 months ago
Perth Radiological Clinic | Healthcare/Medical
Customer ServiceRepresentative
Our Customer Service team is locatedat PRC's Osborne Park Administration Centre and plays a key role inthe day to day operations of the organisation. Our Customer ServiceRepresentatives manage a high volume of incoming calls to assistwith patient bookings across several modalities (CT, X RAY, MRI,etc.) and general enquiries.
What will the role entail?
You will be provided with thorough training for the first 4-6weeks and paired with another member of our team to best understandour systems and processes. This is your opportunity to take notes,absorb the day-to-day operations of PRC, and start to answerincoming calls with team support to get your familiar withnavigating our systems. Your duties will include:
Answering a high number of incoming calls (80-90 per day)from our patients and assist with their enquiries
Schedule appointments accurately across various clinics forseveral modalities (e.g. X-RAY, MRI, Ultrasound).
Support our patients by providing them clear and detailedinformation on preparation for the procedure and billinginformation.
Liaise with PRC’s referrers, our Clerical &Technical Clinic staff
What do the working hours look like?
We currently have three (3) full time and three (3) part timeopportunities available. As a permanent part time employee, you areexpected to be available a minimum of 3 full days per week working7.5hr per day (Monday is mandatory and other days are negotiable)and you must be available for rotating shifts between 8am and5:30pm. Upon successful completion of your probationary period,Saturday morning shifts are available should you wish to pick upovertime.
To allow you the best chance at succeeding in your role, we dorequire you to be available full-time for the initial 4 weeksof employment to undergo training with our team.
We understand you might have personal commitments and PRC striveto provide flexibility to our employees, subject to completion ofinitial training and your performance; we might consider workingfrom home opportunities in a hybrid model after a certain period ofemployment
What do you need to be considered?
This is a fast-paced role, receiving a high number of calls perday so you must be able to:
Consistently provide excellent customer service
Have a resilient attitude & good attention todetail
You will be surrounded by team leaders and colleagues forsupport, although this is a team environment you must be ablecomfortable working independently as part of your role.
Previous contact centre experience would be advantageous,however, if you are able to demonstrate excellent communicationskills and a professional phone manner along with confidentcomputer skills- we want to hear from you
Full Australian working rights
Ability to provide or obtain a National Police Check datedwithin 6 months.
Ability to provide two work related references that must bea current or previous reporting manager/supervisor.
What do we offer?
Great entry level salary with potential for review as youprogress and develop your skills
Plenty of parking, close to shops & food outlets
Industry leading paid parental leave
Purchased leave for eligible employees.
Flexible working environment & conditions- we encouragework life balance
Long Service Leave after 7 years of service
We have recently rebranded & new uniformsprovided
Corporate rate for private health insurance (with HBF)
Staff discount on PRC services
Employee assistance program
Access to Where FIT which provides retail discounts across;Women’s/Men’s Clothing, Healthy Meal DeliveryServices, Skin Care & more
How to apply?
You will need to submit the below, applications without a coverletter will not be considered:
An updated resume with two contactable referees from acurrent or previous employer.
A brief cover letter no more than one (1) page addressingthe below criteria:
The position you are applying for i.e., Full Time or PartTime
Ability to work well under pressure whilst consistentlyproviding excellent customer service.
Ability to display resilience in a customer service focusedenvironment by using well-developed problem-solvingskills.
If shortlisted, our Talent Acquisition team will contact you fora brief discussion. Interviews will be held week ending2 nd
August 2024, during business hours.
We encourage Indigenous and Torres Strait Islander people,people with disabilities and of diverse backgrounds toapply.
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