Customer Solution Specialist

2 weeks ago

West Caldwell Twp, United States AMMEGA Full time

Customer Solution Specialist

About the Position

The Customer Solution Specialist performs quoting and order management functions to maintain business and further assist in generating sales growth. The incumbent will work cooperatively with peers, Inside and Outside Sales, as well as management, marketing, and all company associates to meet sales and company goals and quotas. The Customer Solution Specialist will be proactive on a daily basis to provide superior customer service to our internal and external customer.

Primary Responsibilities

  • Determines customers' needs and requirements; recommend product and expedite order or solution.
  • Recommends alternate product as needed in order to provide best service and solutions.
  • Collaborates with peers to gain, share, and document best practices.
  • Provides product and technical information to customers as well as accurate pricing, stock and/or delivery info of product.
  • Responds to all customer requests in a timely and efficient manner.
  • Processes accurately all customer transactions such as orders, quotes and returns.
  • Shares significant requests and account dialogue with management as needed as well as uploads information into CRM/ERP.
  • Reports significant sales orders with DSM and management.
  • Takes active role in addressing open orders and back-orders, and provides order status information and updates to customers.
  • Understands pricing structures and policies as it relates to overall sales and works within established guidelines.
  • Understands terms and conditions of sales, and the extent of liability and responsibility.
  • Gathers competitive product information and pricing and provides to management.
  • Supports various marketing plans which highlight Jason/Megadyne and Jason/Megadyne products via verbal, electronic or written communication.
  • Performs other duties and tasks as assigned.

Competencies

  • 3-5 years of customer service experience
  • Excellent written and verbal communication and follow-up skills
  • Strong mathematical and technical aptitude.
  • Self-managed, team player, who can work independently.
  • Experience with a Salesforce, MRP/ERP Systems,
  • Experience in Account Management,
  • Experience working in a call center environment.
  • Experience in a manufacturing and distribution center environments is desirable.
  • Intermediate Excel Skills and other MS products
  • Understanding part numbers, policies, and products.
  • Must be able to work in the US
  • Detail and task orientated.
  • Must be able to read and write English

Key Behaviors

  • Are accountable to others
  • Have the courage to challenge the status quo
  • Are honest with co-workers and customers
  • Able to be innovative problem solvers
  • Are engaged team members
  • Add value to the Company
  • Expects excellence of self and others
  • Overserves top customers
  • Understands, simplifies and acts to improve processes

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee works in a factory environment and is occasionally exposed to wet, humid conditions and toxic or caustic chemicals. He/she is frequently exposed to fumes or airborne particles and work near moving mechanical parts. The noise level in the work environment is loud.
  • The above statement reflect the general details necessary to describe the principle functions of the occupation describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law. Now is a great time to join the AMMEGA team.

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