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Sr. Customer Service Specialist

4 months ago

Caldwell, United States Canyonco Full time

**Sr. Customer Service Specialist**

**County Agent | Caldwell, ID | Full Time**

Job Description Starting wage: $30,847 annually. Position will remain posted until filled.

**General Statement of Duties**

Performs general clerical, , and office duties to support the functions of a department, division or section; provides clerical support for the Canyon County 4-H and horticultural programs; performs related work as required.

**Classification Summary**

This is a clerical and administrative support position with the principal function to provide general clerical support to the University of Idaho Extension staff in areas such as answering phones, assisting the public, typing, filing, copying, and running errands. Duties may include typing and preparing letters or documents using various software applications; entering data into County, University of Idaho or Department systems and applications, keeping clerical records, logs, ledgers, etc. and working within Department specific processes and procedures. The work is performed under the supervision of a County Extension Educator and Senior Administrative Specialist. The principal duties of this class are performed in a general office environment.

**Examples of Work (Illustrative Only)**

**Essential Duties and Responsibilities (may vary with specific positions):**

* Answers incoming phone calls, greets incoming clients, assisting and providing referrals to other departments or staff as needed;

* Files documents into appropriate folders; reorganizes file folders as needed;

* Operates standard and specialized office equipment such as computer, copier, fax machine, postage meter, and related equipment;

* Assembles and processes informational packets, mailings, etc.;

* Sets up meeting rooms for study sessions and regular meetings;

* Provides data entry services, faxing, typing, and filing;

* Runs errands, picking up or delivering papers or materials;

* Creates and types forms/letter, brochures, pamphlets or other documents;

* Delivers mail and makes bank deposits as needed;

* Collects fees for various programs;

* Creates, publishes, and maintains County Extension website;

* Uses computer to maintain databases, enter data, and communicate with clients;

* Performs basic scheduling/calendar duties; including website calendar

* Performs all work duties and activities in accordance with County policies, procedures and safety practices;

* Performs other related duties as required.

**Knowledge, Skills and Abilities**

**Knowledge of:**

* Operation of standard and specialized office equipment;

* Operation of a personal computer and job-related software;

* English grammar, spelling, composition, and punctuation;

* Current office practices and procedures.

**Ability to:**

* Work cooperatively and constructively with fellow workers and members of the public to provide public service of the highest quality and quantity;

* Follow oral and written instructions;

* Maintain important records efficiently and accurately and to prepare clear and concise reports;

* Operate a variety of standard office equipment;

* Establish and maintain effective working relationships with other County employees, supervisory personnel, state and local elected and appointed officials, and the public;

* Operate a personal computer including software applications appropriate to assigned duties;

* Communicate effectively both orally and in writing;

* Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.

**Acceptable Experience and Training**

* High school diploma or GED equivalency and some specialized training in the secretarial field is required; and

* One (1) to three (3) years general office experience is preferred; or

* Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

* Bi-lingual (English and Spanish) preferred.

**Special Qualifications**

* Must successfully complete a background investigation.

**Essential Physical Abilities**

* Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and communicate effectively on the telephone and in person;

* Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions and review and prepare documents and file them in a prescribed order, and organize documents and materials;

* Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer and standard office equipment;

* Sufficient mobility, agility, and strength to work in an office environment; perform duties that may require bending, stooping, kneeling, crouching and on occasion lifting up to 50 pounds without assistance.

**EOE Statement**

Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.

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