Customer Success Associate

3 weeks ago

Denver, United States Full Good Fulfillment & Logistics Full time

Were your go-to experts for all things supply chain and logistics in the CPG industry. At FG Fulfillment, were all about turning the complexities of fulfillment and logistics into a breeze for food brands.

Why Were Awesome:

  • Customer Obsessed: We live and breathe customer satisfaction Our mission is to make every interaction smooth, friendly, and memorable.
  • Clear & Cheerful Communication: We believe in open conversations and transparent teamwork. No mysteries herejust honest, helpful dialogue.
  • Collaboration Enthusiasts: Our business practices are all about working together. We love rolling up our sleeves and teaming up to get things done right.
  • Direct-to-Consumer Dynamo: From dry goods and specialty products to frozen food and seasonal projects, weve got the expertise to handle it all with a smile.

Whether its kitting, fulfilling orders, or managing complex logistics, we specialize in making the process easy and hassle-free. At FG Fulfillment, every day is an opportunity to make a difference for the brands that we support, and were excited to have you join our journey

Open Position: Customer Success Associate

About Us: At FG Fulfillment, we're all about bringing joy to our customers and making their experience unforgettable We're a fast-growing, dynamic team on the lookout for a Customer Success Associate whos ready to jump in with both feet, bring a smile to work, and help us keep the good times rolling.

Your Day-to-Day:

  • Be the Hero: Support our awesome team in the fast-paced world of warehouse fulfillment. Your role is to make sure our customers get the best experience possibleevery time
  • Versatility is Key: Youll handle a variety of tasks, from printing packing slips and labels to assisting with inventory counts and helping keep our workspace spick and span.
  • Communication Champ: Whether its emailing, calling, or Zooming, you'll be the friendly face and voice that keeps our clients feeling valued and informed.

What We're Looking For:

  • Education: High School diploma or GED is a must; a college degree is a bonus
  • Experience: Previous experience in warehouse or fulfillment is great, but if youre eager to learn, weve got you covered
  • Skills: You should have a knack for details, be super coachable, and have strong communication skills. Bonus points if you know your way around Word, Excel, PPT, Google Drive, and Shopify
  • Tech Savvy: Youll need to be comfortable with computers and learning new software.
  • Health & Safety: Knowledge of USDA standards like FIFO and HACCP is a plus, but a willingness to follow protocols and keep everything safe is essential.
  • Team Spirit: A positive attitude, strong work ethic, and being a team player are a must. Our Clients success is always top of mind and our goal every day

Perks and Benefits:

  • Starting Pay: $23/hour with opportunities for raises based on performance after 90 day performance review.
  • PTO: Enjoy 2 weeks of paid time off starting from day one.
  • Cell Phone Perks: Get a $25 reimbursement per paycheck to use your phone from time to time for work-related purposes.
  • Company Gear: Well set you up with a laptop and other hardware you need to succeed.
  • Fun Environment: From packing boxes to keeping our space clean, we believe in rolling up our sleeves and having a good time while doing it

If you're ready to dive into a role where you can make a real difference and have fun while doing it, wed love to hear from you

Apply now and lets make great things happen together at FG Fulfillment

Please email: Liz@fullgoodfulfillment.com

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