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Branch Manager

4 months ago


Cedar Rapids, United States HYTORC Full time

General Purpose

Lead the business operations of our the regional service office which is dedicated to supporting and growing the service portion of the business segment. The Branch Manager serves as the main point of contact for the facility handling the day-to-day operations, management of Mobile Van Technicians and inside office personnel, and customer service/sales support

Essential Duties and Responsibilities

Management of all office operations, in-house staff and Mobile Van Techs

Analyze monthly branch and individual results in order to provide feedback and direction to staff

Review Mobile Van Techs performance to ensure fulfillment of Branch and individual Key Performance Indicator Goals

Monitor activities of Mobile Van Techs, Regional Office In-House Technicians/Administrative Assistant and provide performance management guidance as a coach to help them grow

Ensure all paperwork and processes are completed to meet company standards of performance

Provide management with analysis and reports that reflect branch activity

Complete all required part and sales order reports

Interact with customers to set appointments

Perform inventories quarterly and other misc. office operations

Control of P&L and vendor approval; Ensure a current, signed and dated, W-9 for new vendors are obtained and that vendors are aware of sending invoices to appropriate address

Process all customer billings; E-mail copies to A/P include approval

Conducts meetings to meet ISO standards

Quoting of all tool and repair services for customers

Check invoices for accuracy and sign and date the invoice

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