Patient Care Coordinator

Description

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU

This position requires applicants to successfully complete a background check through the New York State Office of Children and Family Services when it supports the mandate under Section 424-a of the Social Services Law for legally authorized agencies to inquire of the Statewide Central Register of Child Abuse and Maltreatment (SCR) as to the existence of any indicated reports of child abuse and maltreatment against an applicant prior to employment, certification, or licensure in the childcare field. All background checks will be conducted and reviewed in accordance with applicable federal, state and local law.

Compensation Range: $21/hr - $23/hr commensurate with experience

Overview:

The Patient Care Coordinator is responsible for screening patients, including insurance verification, to provide medical case management services for all Primary Care patients.

Responsibilities:

• Patient Intake and Screening:
  • Coordinate and complete intake screenings of patients.
  • Identify program eligibility for ADHC, OASAS, Health Homes, RAD, OMH, PrEP, and other services.
  • Collaborate with the Intake Specialist to ensure PRAPARE screenings for new and annual patient visits.
  • Generate leads in eicare for new patients.
• Financial Assistance:
  • Assist uninsured/underinsured patients with completing sliding fee scale applications.
  • Coordinate the enrollment of patients into insurance plans, including ADAP applications for primary care.
• Assessment and Referrals:
  • Provide assessment (PRAPARE) and referral services in the absence of the Intake Specialist.
  • Coordinate with the care management team for subspecialty and other clinically related referrals for all Primary Care clients.
• Interdisciplinary Coordination:
  • Participate in interdisciplinary meetings and transcribe meeting minutes for quality improvement projects.
  • Document hospitalizations and schedule discharge appointments as needed.
  • Collaborate with OASAS, Health Home, ADHC, Youth and Prevention Services, and RAD clinical and support staff to communicate on client progress and referrals.
  • Set up regular on-site meetings with case managers to review the status of dually enrolled clients.
  • Document significant issues discussed regarding client progress.
• Team Collaboration:
  • Participate in Morning Huddle and regular medical staff meetings, including Quality Improvement.
  • Collaborate with Nurse Manager (RN) to create pre-huddle sheets relating to patient needs for provider follow-up.
• Documentation and Outreach:
  • Document clinical interventions in the PC medical records.
  • Coordinate with ancillary programs such as OMH/ADHC/OASAS to perform client outreach activities.
  • Maintain care coordination ownership unless otherwise designated.
• Advocacy and Support:
  • Support and participate in advocacy efforts to end homelessness and AIDS.
  • Assist medical providers with all paperwork needed by clients (e.g., transportation forms, home health aide forms, etc.).
  • Process paperwork and ensure proper documentation within the EMR.
  • Provide case management programs internally, including weekly provider scheduling and reporting on clients who no-show for appointments.
  • Assist with patient registration professionally and accurately.
  • Perform professional and efficient scheduling of patient appointments.
  • Provide excellent customer service, resolving problems and escalating issues as needed.
  • Provide coverage for Patient Intake Specialist as needed.
• Other Duties:
  • Other duties as assigned by the Health Center Director or Clinic Operations Manager.
  • Ability to work occasional evenings and weekends with advance notice.
  • Adhere to the Housing Works Core Values: Membership, All In, Stronger Together, and High Performance.
  • Adapt to a fast-paced environment with competing priorities, assisting in other roles as needed.

• Education: Bachelor's Degree preferred.
• Knowledge: Strong knowledge in HIV/AIDS, case management, and entitlements.
• Skills: Ability to perform psychosocial assessments, discern medical emergencies, and alert appropriate personnel.
• Strong organizational and clinical skills required.
• Regulations: Knowledge of HIPAA regulations on requests for medical documents is required.
• Language: Proficiency in Spanish preferred.
• Technical: Knowledge of EMR systems is preferred.
• Availability: Must be willing to work on weekends.