Donor Service Representative

4 weeks ago


Ephrata, United States Goodwill Industries Full time

Reference #: 117642 Job Details Job Location

Ephrata Store - Ephrata, PA

Position Type

Full Time

Salary Range

$14.50 Hourly

Description

Donor Service Representative Department: Retail Supervisor: Store Manager BASIC FUNCTION To assist and promote through positive customer service the donations of clothing and household items to Goodwill for resale in its store locations. JOB DUTIES AND RESPONSIBILITIES Greets donors in a pleasant and professional manner. Promotes and represents Goodwill in a positive manner. Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the "thanks, but no thanks" list; provides donation information and general Goodwill information to donors. Completes donor tracking paperwork accurately and submits in a timely manner. Assists transportation department to include, but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas. Steri-fabs appropriate items following all safety precautions. Performs all duties in a safe manner and adheres to all safety guidelines to include, but not be limited to: proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions and techniques when operating material handling equipment, reports all safety hazards to store manager in a timely manner. Price hard goods as needed. Assists in maintaining a clean and orderly production and donor area as well as outside donor area. Supports, promotes and participates in organizational programs and special events. POSITION SUPERVISED None Qualifications

JOB SPECIFICATIONS Ability to speak, hear, read and write Ability to speak English in order to interact with donors and customers satisfactorily Must present a neat and positive appearance and demeanor Must possess good customer service skills Must be able to stand for extended period Must be able to lift up to 50 pounds frequently Must be able to work a flexible schedule to include evenings and weekends PHYSICAL REQUIREMENTS Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift Ability to raise hands above the head to open trash dumpsters for 10% of the shift Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria Note: This applies to powered industrial equipment operators only. Possession of a forklift license or the ability to become certified as a forklift operator. Note: This applies to powered industrial equipment operators only. Ability to stand continuously for more than 75% of the shift

Goodwill Keystone Area is an Equal Opportunity Employer (EEO/Disabled/Veterans Employer)



  • Ephrata, United States Ziply Fiber Full time

    Job Description Position Title: Customer Service Representative ( ON SITE POSITION ) $16.50 to $20.50 hourly DOE Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At...


  • Ephrata, United States Lbh2o Full time

    ** Technical Customer Service Representative** * **Department:** Sales * **Location:** Ephrata, PA * **Status:** Full-Time **General Characteristics** Receives and processes moderately complex customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product...


  • Ephrata, United States Ephrata National Bank Full time

    Summary: The Customer Service Representative will handle customer inquiries through incoming/outgoing phone calls, online chat interactions, or email requests. They will seek to create a positive customer experience for each customer by providing outstanding service, answering all inquiries, handling complaints, referring appropriate products and services,...


  • Ephrata, United States Everence Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...


  • Ephrata, United States Everence Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business.   Accurately and efficiently...


  • Ephrata, United States Everence Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...


  • Ephrata, United States EVERENCE SERVICES, Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...


  • Ephrata, United States Everence Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...


  • Ephrata, United States Everence Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process...


  • Ephrata, United States Everence Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business....


  • Ephrata, United States Everence Full time

    POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business.   Accurately and efficiently...


  • Ephrata, United States Planet Fitness Full time

    Benefits: 401(k) Health insurance Paid time off Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member...

  • Director-Development

    2 weeks ago


    Ephrata, United States WellSpan Health Full time

    WellSpan Health Director-Development Ephrata , Pennsylvania Apply Now Plans, executes and reports on all philanthropy efforts including fund raising events, corporate giving, community fundraising initiatives and selected annual giving and special gift projects and programs. Implements donor solicitation, cultivation and stewardship events, employee giving...

  • Sales Representative

    4 weeks ago


    Ephrata, United States Carpet & Tile Mart Full time

    Job DescriptionJob DescriptionLooking to impact people's creativity and transform homes and lives? Our family team has been doing that for over 50 years! Carpet & Tile Mart is a 3rd-generation family-owned AND operated flooring superstore. And with 15 stores filled with fashion-forward products, we are always looking for new family members. If you want...


  • Ephrata, United States Steinman Communications, Inc Full time

    Job DescriptionJob DescriptionDescription:Lancaster Farming is looking for a Advertising Sales Representative to join our team! Advertising Sales Representative will be primary responsible for selling advertising space into Lancaster Farming, special sections and online. This is done via phone, email, fax, mail and in-person at occasional trade shows and...


  • Ephrata, United States Levi's Building Components Full time

    Hourly Wages Recently Increased Levis Building Components, a leader in the metal roofing accessories industry is looking for the right person to join our expanding team. We are looking for a Customer Service Agent whose main responsibility would be receiving inbound calls, emails, and other forms of communication from customers and responding accordingly....


  • Ephrata, United States Christopher Skundrich - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Products Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...


  • Ephrata, United States Levi's Building Components Full time

    *** Hourly Wages Recently Increased *** Levi’s Building Components, a leader in the metal roofing accessories industry is looking for the right person to join our expanding team. We are looking for a Customer Service Agent whose main responsibility would be receiving inbound calls, emails, and other forms of communication from customers and responding...

  • Account Representative

    2 months ago


    Ephrata, United States Cory Pickeral - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As an Team Member for The Cory Pickeral Insurance AGency, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively...

  • Overnight Maintenance

    2 months ago


    Ephrata, United States Planet Fitness Full time

    PT Hours.      Job Summary The Overnight Custodian will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience. Essential Duties and Responsibilities Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper...